Amber Peters
Wilmington,NC
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Lead
Harris Teeter
07.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Waitress/Hostess
Magnolia Green Golf Club
03.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress/Hostess
Goodwins family resturant
05.2019 - 03.2020
Sales Associate
Coastal Hemp Company
02.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat
- Prepared merchandise for sales floor by pricing or tagging.
Education
High school diploma -
Circleville High School
Circleville, OH05.2020
Skills
- Restaurant Experience
- Cashiering
- Upselling
- POS
- Customer service (4 years)
- Merchandising
- Retail Sales
- Management (Less than 1 year)
- Strong multitasking
- Team Collaboration
- Order Accuracy
- Menu Memorization
Certification
- State Tested Nursing Assistant, 05/01/18, 05/01/19
- Certified Phlebotomy Technician, 11/01/19, 11/01/21
Timeline
Sales Associate
Coastal Hemp Company
02.2024 - 04.2024
Waitress/Hostess
Magnolia Green Golf Club
03.2022 - Current
Barista Lead
Harris Teeter
07.2020 - Current
Waitress/Hostess
Goodwins family resturant
05.2019 - 03.2020
High school diploma -
Circleville High School