Amber Pfeuffer
San Antonio,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Client Success Specialist
Indeed
05.2023 - 04.2024
- Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.
- Communicate directly with clients, primarily through email and phone, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience from the start.
- Offer personalized service and support clients in their end goal of making hires, communicating primarily through email and occasionally over Zoom.
- Support several clients in a transactional capacity while honing my organizational skills and prioritizing - escalating and resolving technical, product, or account issues simultaneously.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created and maintained comprehensive customer success documentation for internal and external use.
Account Manager
Meta
07.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Recruiter
Taskus
03.2021 - 07.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Specialist
Taskus
12.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Managed over 120 calls per day.
Sales and Marketing Specialist
UFC Gym
07.2019 - 12.2019
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Collaborated with sales and marketing teams to coordinate promotional activities.
Teller Associate
Wells Fargo
05.2015 - 07.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Processed customer transactions promptly, minimizing wait times.
Property Manager
Grimsley's Property Rentals
05.2011 - 03.2015
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma -
Marion High School
Marion, TX05.2011
Skills
- Zendesk
- Salesforce
- CRM
- Software Troubleshooting
- Technical Support and Assistance
- Quality Control Policies
- Interpersonal Communication Skills
- Account Management
- Client Advocacy
- CRM Software
Timeline
Client Success Specialist
Indeed
05.2023 - 04.2024
Account Manager
Meta
07.2022 - 05.2023
Recruiter
Taskus
03.2021 - 07.2022
Customer Service Specialist
Taskus
12.2019 - 03.2021
Sales and Marketing Specialist
UFC Gym
07.2019 - 12.2019
Teller Associate
Wells Fargo
05.2015 - 07.2015
Property Manager
Grimsley's Property Rentals
05.2011 - 03.2015
High School Diploma -
Marion High School
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