Amber Pharr
Albuquerque,United States
Summary
Experienced healthcare professional with a strong background in patient care coordination. Dedicated to ensuring seamless operations and optimal patient satisfaction. Demonstrated ability to effectively collaborate with medical teams and adapt to the ever-changing dynamics of the healthcare industry. Recognized for exceptional organizational skills and a patient-focused approach that prioritizes individual needs and promotes positive outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
UNM Hospital Radiology
05.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Streamlined the radiology department''s workflow by organizing and maintaining accurate records of patients'' diagnostic imaging results.
- Demonstrated professionalism and adaptability by effectively handling multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into the system.
Administrative/AP clerk
Iron Horse Welding LLC
06.2021 - 04.2024
- Provide scheduling for customers via the telephone or in person, prepared and organize work orders, invoices and accounts payable data entry
- This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers
- The Customer Experience Professional must deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, chat, and text) while supporting all contact center programs
- Improved accuracy of financial records by meticulously verifying invoice details.
- Processed invoices to ensure timely payment and accurate record-keeping.
- Entered data into accounting software for maintaining up-to-date accounts payable records.
- Enhanced vendor relationships by promptly addressing and resolving invoice discrepancies.
Middle Rio Grande Conservancy, District Clerk1
11.2022 - 01.2023
- Overseen and directed office activities
- Acted as liaison between the District and outside agencies and the general public; maintains professionalism in all interactions with internal and external customers
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive
- Essential Duties & Responsibilities Provides complex administrative support to the Division Manager and Division supervisory staff
- Supports District's Payroll Coordinator by ensuring time entry of Division personnel is accurate and submitted timely for payroll processing
- Conducts inventory of assigned Division construction materials and tools, and performs and reports inventory reconciliation activities
- Enters daily work orders into the MUNIS system
- Maintain an effective filing and retrieval system
Surgery Scheduler
Presbyterian- Patient Scheduler III
01.2022 - 11.2022
- Provide appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
- Coordinated advanced scheduling guidelines to include surgeons, resources, proctors, etc
- Validate prior authorizations/certifications/referrals are in place PRIOR to procedures
- Performed non-clinical pre-surgery patient and family education as well as Coordinate admission paperwork when applicable
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Reduced non-attendance rates by implementing reliable pre-surgery reminder system for patients.
- Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
Lowe's Call Center
05.2021 - 01.2022
- Work remotely from home
- Provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs
- This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers
- The Customer Experience Professional must deliver effective, customer-centric support across multiple channels of communication (i
- E., phone, email, chat, and text) while supporting all contact center programs
Dispatcher
Presbyterian-Albuquerque Ambulance
02.2021 - 05.2021
- The associate SSC is responsible for emergent and non-emergent call entry along with deployment and management of AAS resources
- The core responsibilities of the associate SSC are receiving and triaging emergency medical telephone calls along with dispatching medical ambulance crews to designated locations in order to provide prehospital care to injured or ill patients for the Albuquerque Ambulance Service at Presbyterian Healthcare Services
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
Medical Receptionist
Lovelace Medical Group General Surgery
06.2018 - 01.2021
- Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medix (In support of Blue Cross Blue Shield), Health Coordinator
11.2018 - 06.2019
- Assisted in enrollment into special beginnings program for BCBS for at-risk pregnant woman
- Maintained communication with women about their pregnancies and assigned care coordinators
- Processed faxes/authorizations to get members a free car seat and crib for baby
- Checked voicemail for SB program
Molina Healthcare, Member Services Representative
12.2017 - 10.2018
- Manage benefits and eligibility for members and providers
- Assisted providers with claims information
United States Post Office, Mail Handler Assistant
08.2017 - 10.2017
- Performs mail handling, mail processing, or a combination of such duties on a supplemental basis during a Casual Exception Period
- Performed mail handling, mail processing, or a combination of such duties
Server , Albuquerque, New Mexico
03.2017 - 09.2017
- Ensure that patrons have an enjoyable dining experience by providing quality customer service taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner
Inventory Control Specialist
RGIS
01.2016 - 05.2016
- Counting all types of products for their organization
- Also responsible for ensuring that inventory records are accurate at all times, which they do through daily or weekly counts of all products
Customer Service Representative
Albuquerque Plumbing and Heating
08.2015 - 12.2015
- Responsible for receiving customer calls and scheduling service calls
- Insure and promote services as needed for customers
Dental Assistant, Albuquerque New Mexico/Rio Rancho
05.2015 - 08.2015
- Worked assisting dentist with specialized dental care treatment, making patients feel relax and prepared for their treatment
- Gained experience in assisting with Lumineers, Comprehensive Exams and Cleanings, Pediatric Care, Cosmetic Metal-Free Crowns, Bridges and Veneers, Metal-Free Fillings, Bleaching: In-Office Laser and Take-Home Packages, Root Canals, Partial and Full Dentures, Implants and Extractions
Cashier/Hostess, Albuquerque, New Mexico
01.2013 - 01.2015
- Responsibilities included greeting and assisting customers, operating cash register; record keeping and turning in receipts, maintaining clean and orderly checkout areas, maintain beverage serving station for neatness and cleanliness as well as general cleaning duties
Education
Associate of Applied Science - RADIOGRAPHY
Pima Medical Institute
Albuquerque, NM03-2027
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Attention to detail
- Patient documentation
- Administrative supervision
Timeline
Patient Care Coordinator
UNM Hospital Radiology
05.2024 - Current
Middle Rio Grande Conservancy, District Clerk1
11.2022 - 01.2023
Surgery Scheduler
Presbyterian- Patient Scheduler III
01.2022 - 11.2022
Administrative/AP clerk
Iron Horse Welding LLC
06.2021 - 04.2024
Lowe's Call Center
05.2021 - 01.2022
Dispatcher
Presbyterian-Albuquerque Ambulance
02.2021 - 05.2021
Medix (In support of Blue Cross Blue Shield), Health Coordinator
11.2018 - 06.2019
Medical Receptionist
Lovelace Medical Group General Surgery
06.2018 - 01.2021
Molina Healthcare, Member Services Representative
12.2017 - 10.2018
United States Post Office, Mail Handler Assistant
08.2017 - 10.2017
Server , Albuquerque, New Mexico
03.2017 - 09.2017
Inventory Control Specialist
RGIS
01.2016 - 05.2016
Customer Service Representative
Albuquerque Plumbing and Heating
08.2015 - 12.2015
Dental Assistant, Albuquerque New Mexico/Rio Rancho
05.2015 - 08.2015
Cashier/Hostess, Albuquerque, New Mexico
01.2013 - 01.2015
Associate of Applied Science - RADIOGRAPHY
Pima Medical Institute
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