Amber Phelps
Silver Spring,MD
Overview
22
22
years of professional experience
Work History
Development Fundraiser
Grand View Health
02.2023 - Current
- Provided professional, confidential, and thoughtful administrative support to the Grand View community and its nonprofit Foundation
- Responsible for initiating and sustaining fundraising initiatives, performing data entry functions, support fund allocations, tracking donors, cultivating donor relationships, recognizing donors, conducting mail merges for appeal letters, and coordinating multiple schedules and calendars
- Provided administrative, training, and scheduling support to the hospital's Operations Vice President during a year in which he served as the interim Director of Fundraising
- Provided marketing and event planning support to the hospital's volunteer auxiliary, which is the longest-serving donor to the hospital
- Created online content for donor engagement, event promotion, and registration forms
- Marketing materials design and acted as the communication liaison between the auxiliary and the hospital to ensure brand integrity and successful fundraising event outcomes
Professional Home Cleaning and Organization Services
12.2015 - 02.2023
- Provided all business leadership and labor roles of a residential cleaning and organizational service to local professionals and families in Montgomery and Bucks counties
- Built trust with clients to expand Provided leadership and labor services for residential cleaning and organization to local professionals and families in Montgomery and Bucks counties
- Built trust with clients, allowing the business to grow and manage two employees
Trader Joe's
09.2011 - 02.2023
- Consistently initiate and create structure in a free-flow retail setting
- Collaborate daily in multiple roles with management and crew as a Training Team Leader, Department Leader, Store Display Leader, Section Leader, Donations Coordinator, Sign Team Member, and Crew Member for top-rated unique food retail store
- Created fundraising committee and hosted a large event to give financial relief to a colleague with a child battling mitochondrial disease
- Created storytime events for preschool and school-aged children, led customer appreciation events, and led store tours to educate customers and promote the Trader Joe's brand
Office Systems Development Manager
Hoff Properties
09.2014 - 06.2017
- As an independent contractor, I provided administrative, bookkeeping, and business support to a local property redeveloper
- I developed a structured filing and communication system for various properties, managed accounts receivable and payable, and coordinated with contractors and vendors throughout the renovation process
- I also organized and categorized invoices from both in-house and independent contractors
Bookkeeper and Community Events Coordinator
Cortazzo Custom Construction
10.2012 - 10.2016
- I managed bookkeeping and administrative tasks using QuickBooks, including customer account setup, job totals, statements, and payment collection
- I oversaw accounts receivable and payable, tracked business expenses for accurate financial reporting, and initiated marketing strategies through community events and advertisements
Finance Administrator and Community Liaison
Renew Community
04.2011 - 04.2014
- I collaborated with faith leaders and community members to ensure financial integrity in local and global initiatives
- I strengthened relationships with partners supporting missions in South America, India, Indonesia, and Cambodia, focusing on relief for survivors of the sex trade and the underprivileged
- I also developed local initiatives for the North Penn Boys and Girls Club, Manna on Main, and the Lansdale community to alleviate poverty, provide mentorship, and support families in need
- Additionally, I managed accounts payable, accounts receivable, payroll, and benefits
Office Manager and Community Outreach
Land Chiropractic
07.2003 - 06.2006
- Provided overall administrative support for a growing Chiropractor's office, and built positive relationships within the community as well as among patients, support staff, massage therapists and the doctor
- Responsible for billing and collections, benefits verification, accounts receivable, insurance claims management, daily statistics, patient retention, and consistent patient flow through exceptional time and office management practices
Human Resources/Training Office Manager, Internal and Community Relations Liaison
Macy's
06.2002 - 09.2003
- I worked as the Administrative Human Resources and Training Manager, training new hires and existing associates on service initiatives
- I supported daily sales goals by communicating updates on selling practices and assisting customers with service or credit issues
- I collaborated with the Store Manager on inventory practices and scheduled meetings while keeping clear communication with the team
- I also promoted teamwork and customer service excellence through monthly recognition programs and organized community fundraisers for the United Way, local hunger relief, and breast cancer awareness
Education
High School -
River Valley High School
Marion, OhioSkills
- Microsoft Office
- Excel
- Word
- Publisher
- Outlook
- Teams
- Raiser's Edge NXT
- RE Database View
- Adobe
- Canva
- Medisoft
- Meditech
Introduction
I am an experienced professional with a strong background in the non-profit, fundraising, retail, construction, volunteer, residential, and medical sectors. I take pride in aligning myself with the missions and values of the organizations I represent. I approach my work with conscientiousness, flexibility, humility, and a deep understanding of the people I work with and for. I am keenly aware of the needs of the service recipients I support. My strengths include donor relations, fundraising, workflow development, organizational skills, bookkeeping, and community relations, all of which have played a significant role in shaping my professional identity.
References
- April Matt
- Chazette Stanford
- Kyle Hoff
Community Service
- Created employer fundraising committee and hosted large fundraising event to provide financial support to colleague family.
- Non-profit volunteering- The Montco 30%- Homeless Advocacy Support, North Penn Homelessness Response Steering Team
- Manna on Main Street food bank volunteer
- Dogtown Rescue volunteer
- Along The Way fundraising committee
- Renew Community Leadership Team
- Lansdale Steering Team Committee and Launch Team
- Community Dinner and Event Planning Steering Team member
- North Penn School District homeroom captain, classroom volunteer, and fundraiser.
Timeline
Development Fundraiser
Grand View Health
02.2023 - Current
Professional Home Cleaning and Organization Services
12.2015 - 02.2023
Office Systems Development Manager
Hoff Properties
09.2014 - 06.2017
Bookkeeper and Community Events Coordinator
Cortazzo Custom Construction
10.2012 - 10.2016
Trader Joe's
09.2011 - 02.2023
Finance Administrator and Community Liaison
Renew Community
04.2011 - 04.2014
Office Manager and Community Outreach
Land Chiropractic
07.2003 - 06.2006
Human Resources/Training Office Manager, Internal and Community Relations Liaison
Macy's
06.2002 - 09.2003
High School -
River Valley High School