Amber Phillips
BURR OAK,MI
Summary
Proven expertise in maintaining pristine environments and enhancing customer satisfaction, as demonstrated at SBM Management Services LP. Skilled in cleaning expertise and exceptional customer service, consistently achieving increased loyalty and repeat business. Excelled in roles requiring strong multitasking abilities and a results-driven approach, with a focus on achieving significant improvements in facility cleanliness and client experience.
Overview
12
12
years of professional experience
Work History
Custodial Worker
SBM Management Services LP
07.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- keeping up with all the laundry duties, washing, drying, folding, and putting them away in the proper locations.
- Collected trash and emptied receptacles and recycling containers.
Waitress/Hostess
Howe Restaurant
09.2021 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Cashier/ Front of House Cleaner
Creative Dining Services
12.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Kept a clean and tidy cafeteria
Housekeeper
Housecleaning Services
01.2013 - 03.2024
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- laundry when needed
- mowing and gardening upkeep
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Customer Service Representative
Sturgis Bank & Trust Company
01.2019 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Waitress
Boundary Waters Cafe
09.2016 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
Lakeland High School
Lagrange, INAssociate of Arts - Human Services
Glen Oaks Community College
Centreville, MI08.2025
Skills
- Cleaning Expertise
- Restroom cleaning
- Groundskeeping
- Pressure Washing
- Window Washing
- Chemical Handling
- Paint Touch-ups
- Customer Service
Timeline
Custodial Worker
SBM Management Services LP
07.2024 - Current
Cashier/ Front of House Cleaner
Creative Dining Services
12.2022 - 06.2024
Waitress/Hostess
Howe Restaurant
09.2021 - 08.2024
Customer Service Representative
Sturgis Bank & Trust Company
01.2019 - 02.2019
Waitress
Boundary Waters Cafe
09.2016 - 12.2018
Housekeeper
Housecleaning Services
01.2013 - 03.2024
High School Diploma -
Lakeland High School
Associate of Arts - Human Services
Glen Oaks Community College
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