Amber Pidock
Summary
I am a licensed insurance adjuster with 20 years experience providing excellent customer service. My expansive knowledge and experience in the insurance industry makes me a leader and resource for my peers increasing claim productivity and accuracy in claim handling with in the liability team. I am self-motivated and adapt quickly based on the needs of the company, including both internal employees and external customers. I learn quickly and think critically under pressure and am seeking the opportunity to continue my career advancement within the company.
Overview
22
22
years of professional experience
Work History
Liability Adjuster
Hagerty
03.2021 - Current
- Directed claims negotiations within allowable limit of $75,000.00.
- Investigated and assessed 1st and 3rd party property damage claims.
- Negotiated charges for storage, rental, loss of use, and loss of revenue.
- Reviewed police reports and completed full investigations to determine extent of liability.
- Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
- Delivered exceptional customer service to customers by communicating important information and patiently listening to issues.
- Continuously sought professional development opportunities, staying abreast of industry changes and advancements to better serve clients and improve claim handling skills.
- Acted as a leader and resource, assisting other liability adjusters on my team with coverage and liability investigation questions.
- Attend and presented files in LLR approval meetings.
- Prepared coverage disclaimers for management approval.
- Assisted my manager with his desk, handling escalated calls and claim files.
- Am currently a claims fundamentals SME for Hagerty.
- Ran multiple liability team handles and a Mega Huddle.
- Lead desk observations for new hires within various departments at Hagerty.
FastTrack Claims Adjuster
Hagerty
07.2020 - 03.2021
- Passed the New York Licensing exam.
- Communicated with Hagerty customers and handles 1st party FastTrack Claims.
- Obtained facts needed to determine all applicable coverages.
- Established adequate initial reserves.
- Negotiated charges for storage and labor rates.
- Issued payments based on applicable coverages.
- Handled total loss claims.
- Recognized claims with subrogation potential and sent referrals to the recovery team.
- Sent referrals for SIU review when appropriate.
- Appropriately documented all claim files.
Claims Adjuster
State Farm
08.2002 - 04.2019
- Assembled suit files for bodily injury claims forwarded to our company attorneys.
- Participated in a development group for personal development and to increase efficiency and consistent claim handling between two regional offices.
- Read and interpreted the auto policy and applied it towards individual claim handling.
- Attended I-CAR classes to increase my knowledge of the automotive repair industry.
- Acted as a subject matter expert on reviewing estimates and necessary repair procedures.
- Handled basic liability investigations.
- Issued payments for 1st and 3rd party claims.
- Lead a team and worked with the claim automation and procedure specialists locating and correcting handling assignment errors on a new claims system for all departments in 2 regional offices.
- Evaluated and handled total loss claims.
- Obtained a Kentucky Adjusters License.
Education
High School Diploma -
Licking Heights High School
Summit Station, OH2001
Skills
- Problem Solving and Critical Thinking
- Decision-Making
- Communication and Customer Service Skills
- Leadership
- Knowledgeable in claim handling and investigation as well as property damage and repair processes
- Highly motivated
- Flexibility
- Reliability
- Detail oriented and accuracy in claim handling
- Strong organizational and multi tasking skills
- Motivated with an interest in both self development and team growth
Timeline
Liability Adjuster
Hagerty
03.2021 - Current
FastTrack Claims Adjuster
Hagerty
07.2020 - 03.2021
Claims Adjuster
State Farm
08.2002 - 04.2019
High School Diploma -
Licking Heights High School