Amber Pinkham
Residential Counselor
Northbridge,Massachusetts
Summary
Dynamic counselor with a proven track record at Riverside Community Care, enhancing client satisfaction through empathetic communication and effective behavioral modification strategies. Skilled in crisis response and adept at fostering empowerment, I excel in team collaboration and mental health support, significantly improving clients' coping mechanisms and life management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Living Environment Counselor
Riverside Community Care
06.2010 - Current
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
Education
Northeast School of The Bible College
Lenox, MA01-1978
High School Diploma -
Brunswick High School
Brunswick, ME01-1977
Skills
- Counseling
- Client advocacy
- Crisis response
- Adept at conflict resolution
- Client records management
- Care planning
- Decision-making
- Team collaboration
- Documentation and reporting
- Emotional support
- File and record keeping
- Mental health support
Certification
Riverside Community Care
MAP Certified/ First aid/ CPR Certified
MAP Certified
First- Aid/ CPR Certified
Languages
English
Timeline
Group Living Environment Counselor
Riverside Community Care
06.2010 - Current
Riverside Community Care
Northeast School of The Bible College
High School Diploma -
Brunswick High School
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