AMBER PLATA
Chino Hills,US
Summary
Experienced in retail Offering 3 years of experience in retail With hands-on experience, eager to learn new skills and advance knowledge. Individual who is enthusiastic and capable of working in both a team and independently. Positive role model with a focus on team leadership, personnel support, and building customer relationships. High-energy team player eager to put her skills to work to boost sales and help the company succeed. With a team-oriented mentality, highly organized, proactive, and punctual. Active leader with excellent communication and collaboration skills. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Team player who is friendly, knowledgeable, and hardworking.
Overview
3
3
years of professional experience
Work History
Sales Associate
Boot Barn Holdings Inc.
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Manager
Runway Fashion Exchange
12.2020 - 03.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Provided product and service information to customers
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Used upselling techniques and offered product and service consultations
- Kept track of store specials, payment policies, and security procedures
- Used the register system to ring up customer purchases, process payments, and issue receipts
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
Education
Bachelor of Science -
Cal
2024
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Chino Hills High School
2020
Skills
- Product Promotion
- Teamwork and Collaboration
- Complex Problem-Solving
- Money Handling
- Time Management
- Returns and Refunds
- Suggestive Selling
- Product Guidance
- Listening Skills
Timeline
Sales Associate
Boot Barn Holdings Inc.
10.2022 - Current
Assistant Manager
Runway Fashion Exchange
12.2020 - 03.2022
Bachelor of Science -
Cal
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Chino Hills High School