Amber Plater
Lithia,FL
Summary
Accomplished and detail-oriented professional with a strong background in accounts management and financial oversight, well-equipped to lead receivables operations. Demonstrates expertise in process optimization, financial reporting, and credit analysis, with a consistent focus on collaboration and achieving measurable results. Recognized for reliability and adaptability in fast-paced, dynamic environments, ensuring seamless workflows and the attainment of financial objectives.
Possesses exceptional communication and project management skills, with a proven ability to manage multiple priorities efficiently. Known for a proactive approach to identifying and resolving issues, streamlining processes, and supporting team goals through strategic problem-solving and continuous improvement.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Supervisor
BC Services/ Childrens Hospital
01.2020 - Current
- Supervised daily operations of a Government and commercial claims administration team, overseeing functions such as claims research, reconsiderations, correspondence, escalations, and audits.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Enhanced team productivity by providing regular training on accounting software and tools.
- Supervised and developed a high-performing team, providing coaching, performance evaluations, and corrective action plans to ensure quality and efficiency.
- Demonstrated strong leadership and organizational skills by managing multiple workflows and adapting to shifting priorities in a high-volume, high-stress environment.
- Applied problem-solving and analytical skills to interpret complex claims policies, resolve escalated issues, and ensure compliance with Government regulations.
- Collaborated cross-functionally with internal departments, subcontractors, and Government stakeholders to improve processes and enhance service delivery.
- Delivered empathetic and professional customer service to Veterans, providers, and beneficiaries, using active listening and respectful communication.
- Utilized technical skills and computer literacy to manage data using Microsoft Office (especially Excel), internal systems, and claims processing software.
- Contributed to the development of departmental policies and training programs, aligning with organizational goals and compliance standards.
- Exhibited a strong commitment to task, consistently meeting deadlines and performance expectations while maintaining attention to detail.
- Hired, trained, and evaluated team members, fostering a culture of accountability, growth, and continuous improvement.
- Maintained information management excellence by handling large volumes of complex data and drawing actionable insights.
- Adapted communication style to influence and collaborate effectively with diverse stakeholders under both positive and challenging circumstances.
- Fully Remote
Accounts Receivable Manager
Gilson Administration
02.2017 - 10.2019
- Directed daily operations and provided strategic leadership for two mental health clinics, ensuring high-quality service delivery and operational efficiency.
- Designed and implemented streamlined workflows and best practices to enhance customer service and clinic coordination.
- Monitored daily performance metrics and staffing levels to align with operational standards and patient care needs.
- Oversaw billing operations, including the development and enforcement of billing procedures, preparation of monthly reports, and deductible tracking.
- Ensured accurate medical coding using ICD-10, CPT, and HCPCS codes.
- Managed write-offs and implemented strategies to minimize financial losses.
- Supervised daily collections and verified the accuracy of deposits and financial records.
- Posted and reconciled customer payments, including cash, checks, and credit card transactions.
- Analyzed aging reports and recommended improvements to enhance collections and reduce outstanding balances.
- Implemented new collection strategies, resulting in the recovery of previously lost revenue.
- Maintained strong client relationships through proactive communication and responsive service.
- Applied knowledge of Coordination of Benefits (COB) to ensure accurate billing and reimbursement.
- Developed and refined billing processes to maximize efficiency and compliance.
Accounts Receivable
Medical Office Management, Inc
06.2015 - 01.2017
- Managed assigned Accounts Receivable (A/R) reports, ensuring timely follow-up and resolution of outstanding balances.
- Investigated and corrected claim denials, securing accurate reimbursement through detailed analysis and resubmission.
- Regularly worked the “Billing Unresolved” queue to identify and resolve billing issues, contributing to improved cash flow.
- Promptly uploaded and documented all incoming communications, including emails, faxes, and mail, maintaining organized records.
- Completed additional tasks assigned by the Billing Supervisor and team, consistently meeting deadlines and quality standards.
- Ensured proper handling of claim denials, applying payer guidelines and internal protocols to maximize recovery of denied claims.
Education
No Degree -
AAPC
Skills
- Clinic Operations Management – Proven ability to lead and oversee daily operations of multiple hospital, professional and mental health clinics, ensuring efficiency, compliance, and high-quality patient care
- Strategic Planning & Implementation – Skilled in developing and executing operational strategies to enhance service delivery and customer satisfaction
- Billing & Revenue Cycle Management – Expertise in billing procedures, monthly reporting, deductible tracking, and minimizing write-offs through effective oversight
- Medical Coding – Proficient in ICD-10, CPT, and HCPCS coding standards for accurate documentation and billing
- Collections & Payment Processing – Strong background in managing collections, posting payments, and reconciling financial transactions to ensure revenue integrity
- Data Analysis & Reporting – Experienced in analyzing aging reports and operational data to drive informed decision-making and improve financial performance
- Client Relationship Management – Adept at building and maintaining strong client relationships through proactive communication and service excellence
- Process Improvement – Demonstrated success in developing and refining billing and operational processes to increase efficiency and reduce errors
- Coordination of Benefits (COB) – In-depth knowledge of COB procedures to ensure accurate claims processing and reimbursement
- Remote Work Proficiency – Effective in managing responsibilities and maintaining productivity in a remote work environment, including weekend operations
- Military spouse
Timeline
Accounts Receivable Supervisor
BC Services/ Childrens Hospital
01.2020 - Current
Accounts Receivable Manager
Gilson Administration
02.2017 - 10.2019
Accounts Receivable
Medical Office Management, Inc
06.2015 - 01.2017
No Degree -
AAPC
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