Amber Poe
Knoxville,TN
Summary
Dynamic and results-driven professional with over eight years of experience in human resources, eleven years in special events management and sales, and seven years in the restaurant industry. Adept at leveraging a diverse skill set to drive sales, manage teams, and enhance customer experiences. Seeking to transition into service industry sales to utilize an extensive background in HR, events, and hospitality, bringing a unique blend of expertise in client relations, strategic planning, and operational excellence. Proven track record of exceeding targets, fostering strong client relationships, and delivering high-impact results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Fulton Bellows, LLC - Part of Smiths Group, PLC
02.2021 - Current
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions for five sites with a total of 1500 employees.
- Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
- Provided guidance during organizational restructuring efforts aimed at increasing resource allocation efficiency without compromising service quality or personnel morale.
Founder/Director of Special Events
Simply Southern Occasions, LLC
02.2018 - 11.2023
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Generated additional revenue streams through constructive partner and client relationships with venue owners and management.
Director of Human Resources
Patton Logistics, Inc./ Route Consultant, Inc.
06.2019 - 02.2021
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed large-scale HR projects from inception to completion, collaborating with cross-functional teams to ensure desired outcomes were achieved.
- Devised hiring and recruitment policies for 400-employee company.
Human Resources Generalist (Contract)
Concrete Pump Partners
01.2019 - 04.2019
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
- Implemented new systems to optimize HR management and structure.
- Enabled transition of 80 employees from paper time sheets to electronic, eliminating manual time entry.
Human Resources Coordinator
Consilio
07.2016 - 01.2019
- Coordinated implementation of people-related services, policies, and programs through departmental staff.
- Managed HRIS implementation projects, improving data accuracy and accessibility for informed decision-making processes.
- Implemented effective risk management strategies to mitigate potential challenges throughout acquisition lifecycle. Projects include four acquisitions and two large mergers.
Operations Specialist
Epic Health Services
05.2015 - 07.2016
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
Founder/Director of Events
Bar Divas Of Austin/ Texas EventWorks
02.2010 - 03.2016
- Built strong brand recognition and customer loyalty by delivering unique and high quality service.
- Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Secured new clients through effective networking at industry events and trade shows.
Skills
- Strong negotiation skills
- Social Media Marketing
- Performance Tracking
- Brand Promotion
- Time Management
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Training and mentoring
Certification
- CSEP - Certified Special Event Professional
- CMP - Certified Meeting Planner
- Lean Six Sigma - Green Belt
- SEPC - Sustainable Event Professional Certificate
Timeline
Human Resources Manager
Fulton Bellows, LLC - Part of Smiths Group, PLC
02.2021 - Current
Director of Human Resources
Patton Logistics, Inc./ Route Consultant, Inc.
06.2019 - 02.2021
Human Resources Generalist (Contract)
Concrete Pump Partners
01.2019 - 04.2019
Founder/Director of Special Events
Simply Southern Occasions, LLC
02.2018 - 11.2023
Human Resources Coordinator
Consilio
07.2016 - 01.2019
Operations Specialist
Epic Health Services
05.2015 - 07.2016
Founder/Director of Events
Bar Divas Of Austin/ Texas EventWorks
02.2010 - 03.2016
- CSEP - Certified Special Event Professional
- CMP - Certified Meeting Planner
- Lean Six Sigma - Green Belt
- SEPC - Sustainable Event Professional Certificate
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