Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Potter

Hill,NH

Summary

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

9
9
years of professional experience

Work History

In-Home Caretaker

Lakes Region Community Services
03.2025 - 08.2025
  • Monitored vital signs and reported changes to healthcare providers, ensuring prompt intervention when necessary.
  • Assisted clients with daily living tasks for improved independence and wellbeing.
  • Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
  • Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
  • Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
  • Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
  • Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
  • Supported cognitive function through engaging conversation and mental stimulation activities tailored to individual interests.
  • Assisted with mobility exercises and range-of-motion stretches to maintain or improve physical functioning in clients.
  • Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
  • Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
  • Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
  • Managed medication schedules to ensure timely administration and improve client health outcomes.
  • Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
  • Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Professional Cleaner

Great Northern Cleaning
05.2024 - 02.2025
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
  • Emptied trashcans and transported waste to collection areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Shift Manager/Key Holder

Dunkin' Donuts Franchising
08.2016 - 05.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Counted registers and cleaned and secured shop at end of shift.

Waitress

Main Street Station
07.2021 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Kearsarge Regional High School
North Sutton, NH
06.2018

Skills

  • Compassionate caregiving
  • Bathing assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Cash handling
  • Cash management
  • Patience and composure
  • Refund handling
  • Inventory management
  • Strong multitasking

Timeline

In-Home Caretaker

Lakes Region Community Services
03.2025 - 08.2025

Professional Cleaner

Great Northern Cleaning
05.2024 - 02.2025

Waitress

Main Street Station
07.2021 - 06.2022

Shift Manager/Key Holder

Dunkin' Donuts Franchising
08.2016 - 05.2024

Kearsarge Regional High School

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