AMBER POYNTER
Customer Service Representative
Fort Worth,TX
Summary
Diligent, self-motivated, and adaptable client centered professional with strong skills in communication, backwards planning, customer service, and instructional facilitation. Contributor to innovative strategies within a variety of service-driven environments that emphasize collaboration, accountability, and data-driven goal progress. Dedicated to positive student, client, and colleague engagement with the potential to enter the customer success industry. Capable of identifying growth areas and solutions that improve productivity, as well as communicating complex issues to diverse groups to build diversity, resolve conflict, and accomplish goals. Cognitive ability to foster positive customer relationships, identify requirements, mitigate complex issues, and retain business over a year-to-year period.
Overview
15
15
years of professional experience
Work History
Team Lead/Science Teacher
Willow Creek Elementary
Fort Worth, TX
08.2016 - Current
- Analyzed data to pinpoint areas for improvement and adjust methods to make the curriculum more effective
- Developed and delivered lesson plans, assessed student performance, and provided feedback
- Developed and executed dynamic science lessons, which led to the top scores on STAAR in the district
- Served as a grade level coordinator in science which included providing professional development for other teachers on campus
- Prepared for team meetings by organizing materials, building charts, and preparing presentations
- Provided support for the campus through UIL coaching, Destination Imagination coaching, tutoring, and PTA board involvement
- Managed and designed the 2022-2024 yearbooks
- Supported new hires with training and mentoring
- Frequent nominee for Teacher of the Year between 2018-2023.
Math/Science teacher
Daniels Elementary
Grand Prairie, TX
08.2013 - 08.2016
- Collaborated with peers to share best practices and develop innovative teaching styles for consistent instruction
- Built and strengthened positive relationships with students, parents, and teaching staff
- Facilitated open communication for family members through email, phone, conferences, Remind, and Skyward
- Adapted lesson plans based on student's interests to support independent learning
- Developed instructional goals based on review and analysis of data in collaboration with colleagues.
Customer Care Representative
Honda Financial Services
Irving, TX
09.2009 - 07.2013
- Maintained client relationships throughout the end of term process for their lease vehicles
- Maintained accurate customer records, updated lease information, and documented interactions in CRM systems
- Analyzed customer situations, identified potential challenges, and offered appropriate solutions
- Managed a high volume of incoming calls from customers nearing lease maturity, as well as proactively reached out to customers to discuss their options
- Trained new hires in the role of SME- subject matter expert in the Lease Maturity department.
Education
Bachelors - Psychology/Biology
University of Texas
Texas General Education 4-8 Certification ESL Certification - undefined
Skills
- Demonstrated analytical skills in reading and analyzing data, then drawing appropriate conclusions, aimed at meeting professional and personal goals with data and evidence to drive improvement
- Management: Trusted to oversee projects, meet deadlines, and serve as an example for other team members Possess the ability to delegate tasks to team members, encourage others to work together to solve problems, and lead meetings where challenges are identified and discussed
- Attention to Detail/Multi-Tasking: Handles administrative tasks, meets deadlines, leads projects to completion, prioritizes tasks, keeps track of steps in processes, and maintains a clean workspace Can take on multiple jobs and learn quickly
- Communication: Communicates clearly, confidently, empathetically, and actively listens when dealing with conflict resolution and customer service issues Has a proactive attitude towards potential problems before they arise without being autocratic
- Technology: Ability to use common operating systems including, but not limited to, Microsoft Word, PowerPoint, Canva, Google, Windows, Outlook, and Excel, as well as multiple productivity software applications such as Zoom, Teams, Canvas, etc
- Professional Attitude: Shows a consistent display of respect, responsibility, and dedication to hard work Approaches tasks with a positive mindset, upholds high standards of conduct and ethics, and contributes to a positive and productive work environment Capable of handling challenges calmly, prioritizing effectively, and collaborating with others
- Coaching and mentoring: Served as a district mentor to new teachers and staff members in the education field Served as a trainer in the role of subject matter expert in the automotive lease maturity field
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsWork-life balanceCareer advancementCompany CultureQuote
Knowing others is intelligence. Knowing yourself is true wisdom. Mastering others is strength. Mastering yourself is true power.
Lao Tzu
Timeline
Team Lead/Science Teacher
Willow Creek Elementary
08.2016 - Current
Math/Science teacher
Daniels Elementary
08.2013 - 08.2016
Customer Care Representative
Honda Financial Services
09.2009 - 07.2013
Bachelors - Psychology/Biology
University of Texas
Texas General Education 4-8 Certification ESL Certification - undefined
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