Amber Press
Ripon
Summary
Knowledgeable in mixology, beer, wine, spirits, a large array of cuisines, as well as industry protocols. Has a proven history of leading shifts with excellent guidance and employee leadership. Proficiently trained for the front of the house, as well as the back of the house, to support the team in all areas of need. Consistently provide a positive experience for guests, and a safe enjoyable work environment for staff.
Overview
8
8
years of professional experience
Work History
Bar Team Leader
Great Wolf Lodge Resort
Manteca
10.2024 - Current
- Prepared and mixed a variety of cocktails and beverages for customers.
- Provided exceptional customer service to enhance guest experiences.
- Managed bar inventory and ordered supplies as needed.
- Maintained cleanliness and organization of the bar area during shifts.
- Developed specialty drinks to diversify the bar menu offerings.
- Performed opening and closing duties including restocking supplies.
General Manager
Lita Aye Madre
Walnut Creek
06.2022 - 07.2024
- Interview, hire, and train new employees.
- Onboarding for all new hires.
- Handle and maintain all incoming emails.
- Working with HR to assure all staff are in compliance with CA state laws.
- Scheduling
- Creating seasonal cocktails, implementing fun and innovative ways to engage guests.
- Successfully implement new policies and procedures to improve bar efficiency.
- Comply with food, beverage, and labor mandates.
- Sticking to a strict budget, staying within my parameters for ordering.
- Inventory and ordering.
- Work closely with vendors to implement new products.
- Maintain guest satisfaction.
- Leading by example for staff compliance.
- Staff workshops to provide knowledge of food and beverage.
- Managed staff schedules and assigned tasks for optimal productivity.
Front of House Manager
Firehouse 37
San Ramon
06.2021 - 03.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw front-of-house staff performance and provided constructive feedback regularly.
- Trained and mentored new employees on customer service standards and procedures.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
Restaurant Bar Manager
McNemeras Steak and Seafood
Dublin
06.2017 - 03.2020
- Managed day-to-day operations, which include shift production strategies, inventory, payroll, and effective food and labor controls.
- Recruited, hired, and trained new employees.
- Flourished by implementing proper steps of service, food and beverage sanitation, staff safety, and restaurant protocols.
- Successfully maintained compliance with all health code and sanitation requirements, which resulted in top-notch inspection scores.
- Brought in new business by creating specialty cocktails and capitalizing on marketing opportunities.
- Managed establishment finances, including counting cash, receipts, and completing bank deposits.
- Controlled costs with effective supply management and monitoring of food use.
Education
Emergency Medicine
Abrams College
Modesto, CA01-2021
Electrocardiogram
Contra Costa Medical Career
Antioch, CA01-2016
Phlebotomy
Contra Costa Medical
Antioch, CA01-2016
Associate's degree - Business Management
Chabot College
Hayward, CA01-2015
Skills
- Multitasking and Prioritization
- Excellent customer Service
- Recruitment and Hiring
- Guest satisfaction
- Cocktail preparation
- Inventory management
- Staff training
- Menu development
- Customer relationship management
- Employee scheduling
- Problem solving
- Effective communication
- Leadership skills
- Team building
- Conflict resolution
- Vendor relations
Timeline
Bar Team Leader
Great Wolf Lodge Resort
10.2024 - Current
General Manager
Lita Aye Madre
06.2022 - 07.2024
Front of House Manager
Firehouse 37
06.2021 - 03.2022
Restaurant Bar Manager
McNemeras Steak and Seafood
06.2017 - 03.2020
Emergency Medicine
Abrams College
Electrocardiogram
Contra Costa Medical Career
Phlebotomy
Contra Costa Medical
Associate's degree - Business Management
Chabot College