Amber Preston
Woodbury,USA
Summary
Experienced with creating and implementing community leasing and resident engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
5
5
years of professional experience
Work History
Community Manager
Thompson Thrift
10.2024 - Current
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Coordinated events and activities, fostering relationships among residents and local businesses.
- Managed social media platforms to promote community initiatives and increase visibility.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Developed and maintained strong relationships with prospective tenants, enhancing customer satisfaction.
- Analyzed market trends to optimize pricing strategies and improve occupancy rates.
Sales and Marketing Manager
Dogtopia
11.2022 - 10.2024
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to enhance marketing campaign.
- Organized events and product presentations related to local expos and conventions.
- Oversaw front desk operations with eye for reputation management, staff productivity and operational efficiency.
Community Business Manager
Commercial Investment Properties
03.2022 - 11.2022
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary customer service.
- Conducted property showings during lease up to highlight amenities, answer questions and overcome objections to promote leases.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Trained and motivated leasing staff during bi-monthly trainings.
Assistant Property Manager
Steven Scott Management
12.2021 - 03.2022
- Resolved conflicts between tenants regarding noise, lease violations and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Participated in unit inspections to prepare for move-ins and move-outs.
- Scheduled various vendors to complete needed work on vacant and occupied units.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
Leasing Manager/Assistant Property Manager
Marquette Management
03.2021 - 12.2021
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Worked with property manager to maintain market readiness and facilitate smooth transitions with capital projects.
- Explained terms of lease and amounts to be paid to tenants.
- Developed and implemented tactical marketing plans.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed and processed lease applications.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
Property Management Accountant
Marquette Management
07.2020 - 03.2021
- Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
- Oversaw monthly collections for funds, maintaining high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Handled tenant complaints promptly and appropriately, calling maintenance and other support services as needed.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Cosmetology License - Cosmetology
Scot Lewis Schools
Bloomington, MN02.2008
High School Diploma - undefined
Prior Lake High School
Savage, MN06.2005
Skills
- Team Leadership
- Maintaining Closing Ratios
- Yardi, CRM, JTurner profiecency
- Property management experience
- Tenant communication skills
- Customer service-focused
- Maintenance knowledge
- Budgeting
- Staff Management
- Marketing and advertising
- Leasing and sales
Timeline
Community Manager
Thompson Thrift
10.2024 - Current
Sales and Marketing Manager
Dogtopia
11.2022 - 10.2024
Community Business Manager
Commercial Investment Properties
03.2022 - 11.2022
Assistant Property Manager
Steven Scott Management
12.2021 - 03.2022
Leasing Manager/Assistant Property Manager
Marquette Management
03.2021 - 12.2021
Property Management Accountant
Marquette Management
07.2020 - 03.2021
High School Diploma - undefined
Prior Lake High School
Cosmetology License - Cosmetology
Scot Lewis Schools
Similar Profiles
BRE KARNESBRE KARNES
DISTRICT PROPERTY MANAGER at Thompson ThriftDISTRICT PROPERTY MANAGER at Thompson Thrift
Jacob LikensJacob Likens
Safety Intern at Thompson ThriftSafety Intern at Thompson Thrift
Shauna HarrisShauna Harris
Lease Up Property Manager at Thompson ThriftLease Up Property Manager at Thompson Thrift
Skatina AkervikSkatina Akervik
Psychiatric Registered Nurse at Mayo ClinicPsychiatric Registered Nurse at Mayo Clinic
Phoua VangPhoua Vang
Customer Operations Sr. Rep (Business Data Input & Review Specialist) at Randstad (Contract with Securian)Customer Operations Sr. Rep (Business Data Input & Review Specialist) at Randstad (Contract with Securian)