Amber Probst
Albuquerque,NM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
CSP
H&r Block
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Line Cook/Lead Bartender
Round 1 Bowling & Amusement
01.2022 - 11.2022
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Plated and presented all dishes to match established restaurant standards.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
Server/Hostess
Los Mochis
02.2021 - 12.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
Security Guard
Lobo Protective Services LLC
08.2019 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Interacted assertively but non-confrontationally with personnel and general public.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic onto building grounds.
Cashier
Dairy Queen
11.2016 - 03.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Lifeguard
Splash Kingdom Family Waterpark
05.2016 - 08.2016
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Monitored safety of guests in and around swimming pool and other swimming areas.
- Entered water immediately to pull struggling swimmers to safety.
- Responded to patron incidents in professional and timely manner.
- Administered CPR and first-aid following best practices.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Scanned main areas to monitor for any safety risks.
Education
High School Diploma -
W.H. Ford High School
Quinlan, TX05.2018
Skills
- Staff Training
- Payment Processing
- Stockroom Procedures
- Call Control
- Office Equipment Proficiency
- Shipping and Receiving Understanding
- Computer Proficiency
- Reading Comprehension
- Documentation
- Accurate Recordkeeping
- Telephone Etiquette
Timeline
CSP
H&r Block
01.2023 - Current
Lead Line Cook/Lead Bartender
Round 1 Bowling & Amusement
01.2022 - 11.2022
Server/Hostess
Los Mochis
02.2021 - 12.2021
Security Guard
Lobo Protective Services LLC
08.2019 - 03.2020
Cashier
Dairy Queen
11.2016 - 03.2017
Lifeguard
Splash Kingdom Family Waterpark
05.2016 - 08.2016
High School Diploma -
W.H. Ford High School