Amber Pruett
Lakeland,FL
Summary
Manager with a strong background in operations and product development, recognized for launching new offerings that drive revenue growth. Expertise in developing strategic plans and performance metrics, alongside effective employee coaching that enhances team engagement and productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Research and Recipe Development Manager
Publix Super Markets Inc
06.2012 - Current
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed and implemented business strategies that aligned with goals and enhanced competitive positioning.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Planned, created, tested and produced high quality programs to meet and exceed customer expectations.
- Implemented innovative marketing campaigns that increased brand awareness and generated targeted sales leads.
- Maintained positive customer relations by proactively addressing issues and executing effective corrective actions.
- Created partnerships with All RBUs to maximize business opportunities and extend network reach within Corporate.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established quality assurance protocols throughout development phases
- Leveraged data and analytics to make informed decisions and drive business improvements.
Research and Recipe Technician
Publix Super Markets Inc
10.2009 - 06.2012
- Optimized system performance through thorough testing and analysis of products and recipes.
- Applied critical thinking and research to address complex issues.
- Created detailed documentation for customer-facing recipes, enhancing clarity and usability.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Coordinated work efforts to consistently meet production goals.
- Cultivated productive working relationships with colleagues, fostering effective teamwork within the organization.
- Engaged in continuous learning initiatives to remain informed on industry trends and technological advancements.
Assistant Deli Manager
Publix Super Markets Inc
06.2009 - 10.2009
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in managing daily deli operations and staff schedules.
- Trained team members on food safety and sanitation practices.
- Oversaw inventory management and product ordering for deli supplies.
Make Ahead Meals Manager
Publix Super Markets Inc
05.2008 - 06.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Accomplished multiple tasks within established timeframes.
- Managed daily operations of store departments and staff scheduling.
- Ensured compliance with safety and health regulations across all areas.
- Trained and mentored team members on customer service best practices.
Cooking School Sous Chef
Publix Super Markets Inc
12.2005 - 05.2008
- Evaluated food products to verify freshness and quality.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Participated in cooking school class planning meetings, offering creative input that led to new classes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer experience.
- Boosted customer satisfaction ratings by consistently delivering energetic and engaging classes.
- Developed strong relationships with customers.
- Managed kitchen staff to ensure smooth daily operations.
- Collaborated on menu development and seasonal offerings.
- Oversaw food preparation and presentation to maintain quality standards.
- Managed kitchen staff to ensure smooth daily operations.
- Collaborated on menu development and seasonal offerings.
- Oversaw food preparation and presentation to maintain quality standards.
Education
Associates of Culinary Arts And Science -
Pennsylvania Institute of Culinary Arts
Pittsburgh, PA07-1999
Skills
- Recipe Testing
- Product Quality Assessment
- Product and Time Management
- Work Planning and Prioritization
- Documentation reporting
- Team Leadership
- Staff development
- Task Delegation
- Teamwork and Collaboration
- Analytical thinking
- Problem-solving
- Professional and Courteous
Certification
Sanitation and Safety
- Certified Sanitation and Safety
Timeline
Research and Recipe Development Manager
Publix Super Markets Inc
06.2012 - Current
Research and Recipe Technician
Publix Super Markets Inc
10.2009 - 06.2012
Assistant Deli Manager
Publix Super Markets Inc
06.2009 - 10.2009
Make Ahead Meals Manager
Publix Super Markets Inc
05.2008 - 06.2009
Cooking School Sous Chef
Publix Super Markets Inc
12.2005 - 05.2008
Associates of Culinary Arts And Science -
Pennsylvania Institute of Culinary Arts