Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Pulley

O'Fallon,MO

Summary

Dynamic professional with a proven track record at any job I've had, excelling in customer service and teamwork. Known for critical thinking and attention to detail, I effectively trained new team members and enhanced customer satisfaction. Dependable and adaptable, I thrive in fast-paced environments, consistently delivering results while fostering positive relationships.

Overview

18
18
years of professional experience

Work History

Inbound

Target
03.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Substitute Teacher, K-12

Fort Zumwalt School District
08.2019 - 03.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.
  • Monitored student performance and provided feedback to inform instruction.
  • Collaborated with other educators to plan and review instruction.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.

Server/trainer/team Lead

Bob Evans Restaurant
03.2005 - 05.2020
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.

Education

Francis Howell North
Saint Charles, MO

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking

Timeline

Inbound

Target
03.2021 - 03.2023

Substitute Teacher, K-12

Fort Zumwalt School District
08.2019 - 03.2021

Server/trainer/team Lead

Bob Evans Restaurant
03.2005 - 05.2020

Francis Howell North

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