Summary
Overview
Work History
Education
Skills
Assessments
Interests
Timeline
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Amber Purcell

Amber Purcell

Locust Grove,NV

Summary

Organized Administrative professional providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Homemaker/Learning Coach

Self
Locust Grove, VA
02.2014 - Current
  • Completed dusting, washing dishes, laundry and vacuuming
  • Organized and maintained rooms and communal spaces to minimize environmental and safety hazards
  • Participated in fun group activities with children to boost mood, improve overall memory and provide light entertainment
  • Promoted good oral and personal hygiene by aiding children with selfcare
  • Promoted child socialization, self-care and development by recognizing and using child strengths to motivate them
  • Kept accurate records of family's care, conditions and progress
  • Adapted teaching methods and instructional materials to meet children's varying needs and interests
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate children.

Insurance and Authorization Specialist

Hilltop Physical Therapy, Inc.
Spotsylvania, VA
08.2011 - 02.2014
  • Checked documentation for accuracy and validity on updated system
  • Verified client information by analyzing existing evidence on file
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Contacted insurance carriers to discuss policies and individual patient benefits
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Maintained confidentiality of patient finances, records and health statuses
  • Collected premiums and issued accurate receipts
  • Confirmed appointments, communicated with clients and updated client records.
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests

Receptionist

HealthSource
Fredericksburg, VA
08.2010 - 08.2011
  • Obtained Pre-Authorizations
  • Filed and maintained patient and insurance records
  • Scheduled appointments
  • Sales
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Managed multiple tasks and met time-sensitive deadlines
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Corresponded with clients through email, telephone or postal mail
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Secretary

Valcourt Pediatrics
Walterboro, SC
10.2008 - 09.2009
  • Patient insurance verification
  • Filed /Maintained patient and insurance records
  • Data entry
  • Ordered and received medical supplies, office equipment as well as administrative consumables
  • Wrote up tests for LabCorp
  • Answered multi-line phone system and greeted callers enthusiastically
  • Scheduled appointments and conducted follow-up calls to clients
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Education

GED -

Colleton County High School
Walterboro, SC
03.2008

Skills

  • Analytical and Critical Thinking
  • Attention to Detail
  • Clerical Experience
  • Communication skills
  • Customer service
  • Data Entry
  • EMR Systems
  • Front desk
  • HIPAA Compliance
  • Insurance Verification
  • Medical Billing
  • Medical Office Experience
  • Medical Records
  • Medical Scheduling
  • Medical Terminology
  • Microsoft Office
  • Organizational Skills
  • Patient Care
  • Problem-solving skills
  • Task Prioritization
  • Verbal and written communication

Assessments

  • Customer focus & orientation, Proficient, 12/01/22, Responding to customer situations with sensitivity
  • Medical billing, Proficient, 02/01/23, Understanding the procedures and forms used for medical billing
  • Sales skills, Proficient, 12/01/22, Influencing and negotiating with customers
  • Customer service, Proficient, 12/01/22, Identifying and resolving common customer issues
  • Protecting patient privacy, Proficient, 02/01/23, Understanding privacy rules and regulations associated with patient records
  • Work style: Reliability, Proficient, 12/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Administrative assistant/receptionist, Proficient, 02/01/23, Using basic scheduling and organizational skills in an office setting
  • Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information

Interests

Photography

Music

Nature

Timeline

Homemaker/Learning Coach

Self
02.2014 - Current

Insurance and Authorization Specialist

Hilltop Physical Therapy, Inc.
08.2011 - 02.2014

Receptionist

HealthSource
08.2010 - 08.2011

Secretary

Valcourt Pediatrics
10.2008 - 09.2009

GED -

Colleton County High School

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