Amber Smith
Application Analyst
Overland Park
Summary
Experienced in project management, process improvement, and training, with a passion for developing high-performing teams. Proficiency in managing and optimizing application systems to support business objectives. Proven track record in facilitating seamless application integration and enhancing user experience through effective troubleshooting and support. Demonstrated analytical skills and problem-solving capabilities in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Applications Analyst III
The University of Kansas Health System
06.2021 - Current
- Improved application performance by conducting thorough analysis and identifying areas for optimization.
- Provided ongoing mentorship to teammates in order to improve team performance.
- Developed comprehensive documentation to facilitate knowledge transfer among team members and improve overall efficiency within the department.
- Cultivated strong relationships with key stakeholders, fostering open communication channels that facilitated efficient problem-solving.
- Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
Trainer III
The University of Kansas Health System
08.2018 - 06.2021
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Mentored teammates with developed process improvements and instructional design techniques to increase training participant engagement and satisfaction.
- Acted as an intern host to provide mentorship and skills development to students interested in Healthcare IT.
8th Grade English Language Arts Teacher
Olathe School District
08.2006 - 08.2018
- Developed high-quality curriculum materials, aligning content with state standards for 8th Grade English Language Arts.
- Served as a mentor for new teachers, sharing best practices and providing guidance in classroom management techniques.
- Increased student participation with engaging lesson plans that fostered collaboration and communication skills.
- Served as Building Leadership Team president, fostering discussion, decisions, and collaboration among school staff.
Education
Master of Science - Curriculum And Instruction
Emporia State University
Emporia, KS 05.2001 -
Bachelor of Arts - Education - English
The University of Missouri
Kansas City, MO 05.2001 -
Skills
Team leadership
Timeline
Applications Analyst III
The University of Kansas Health System
06.2021 - Current
Trainer III
The University of Kansas Health System
08.2018 - 06.2021
8th Grade English Language Arts Teacher
Olathe School District
08.2006 - 08.2018
Master of Science - Curriculum And Instruction
Emporia State University
05.2001 -
Bachelor of Arts - Education - English
The University of Missouri
05.2001 -
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