Amber Ramirez
Austin,TX
Summary
Adept Cable Technician with a proven track record at Comcast, enhancing service delivery through efficient cable installation and customer education. Specializes in electrical and network troubleshooting, coupled with exceptional customer service skills. Achieved significant improvements in user satisfaction and service efficiency by optimizing installation processes and cable management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cable Technician
Comcast
01.2023 - 06.2024
- Installed Xfinity products and services, such as cable television sysyems, and home routers
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
Cable Technician
AT&T
01.2022 - 05.2024
- Streamlined cable management and setup, optimizing aesthetic and functional aspects of installations.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
Education
Medical Reception
Houston Community College
Houston, TX12.2023
No Degree - Medical Reception
Lone Star College System
Spring, TX05.2006
High School Diploma -
Wichitafalls High Scool
Wichitafalls, Texas05.2000
Skills
- Electrical Troubleshooting
- Network Troubleshooting
- Customer Service
- Troubleshooting skills
- OSHA Compliance
- CAT5 & CAT6 cabling experience
Certification
- OSHA 30-Hour Outreach Training Course for Contruction
- Completed a 40-hour HIPAA course from Houston Community College
Timeline
Cable Technician
Comcast
01.2023 - 06.2024
Cable Technician
AT&T
01.2022 - 05.2024
Medical Reception
Houston Community College
No Degree - Medical Reception
Lone Star College System
High School Diploma -
Wichitafalls High Scool
- OSHA 30-Hour Outreach Training Course for Contruction
- Completed a 40-hour HIPAA course from Houston Community College
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