Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ramos

Blytheville,AR

Summary

Adept at enhancing tenant satisfaction and streamlining processes, I leveraged my affordable housing knowledge and exceptional customer service skills at Luxora Housing Authority to significantly improve occupancy rates. My expertise in case management and conflict resolution, coupled with a knack for meticulous documentation, has consistently elevated client experiences and operational efficiency.

Overview

16
16
years of professional experience

Work History

Housing Specialist

Luxora Housing Authority
10.2024 - Current
  • Supported clients by clarifying tenant rights and responsibilities.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Guided applicants through the process of completing housing applications.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
  • Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Reduced incidents of late rent payments, implementing reminder system via email and SMS.

Personal Care Aide

Elite Senior Care
05.2017 - Current
  • Documented care plans and updates in electronic health record systems.
  • Ensured secure movement for individuals with restricted mobility through effective use of support devices.
  • Maintained meaningful connections to enhance client's emotional well-being.
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Implemented individualized care plans developed by healthcare professionals, adapting as needed to meet changing client needs.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Identified and addressed potential safety hazards in clients' homes.
  • Monitored vital signs regularly, keeping accurate records and reporting any concerns to healthcare providers promptly.

Housing Manager

Mississippi County Public Facilities Board
05.2009 - 07.2024
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
  • Oversaw budget with precision, achieving cost reduction and ensuring high-quality services.
  • Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
  • Updated record-keeping systems for improved organization and accessibility of important information.
  • Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
  • Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Identified discrepancies by cross-referencing bank records with declared income.
  • Completed annual rent calculations using housing database software.
  • Tracked and recorded all rental transactions for consistency.

Education

High School Diploma - Basics

Osceola High School
Osceola, AR
05.2025

Pharmacy Technician - Healthcare

Southwest Medical Academy
Arkansas City, AR
12.2024

Skills

  • Affordable Housing Knowledge
  • Tenant rights
  • Fair housing regulations
  • Case management
  • Rent calculation
  • Section 8 administration
  • Applications
  • Eviction prevention
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Reliability
  • Effective communication
  • Active listening
  • Documentation skills
  • Client needs assessments
  • Microsoft office
  • Maintaining client records
  • Medical terminology
  • CPR/AED
  • Conflict resolution
  • Employee training
  • Computer literacy

Timeline

Housing Specialist

Luxora Housing Authority
10.2024 - Current

Personal Care Aide

Elite Senior Care
05.2017 - Current

Housing Manager

Mississippi County Public Facilities Board
05.2009 - 07.2024

High School Diploma - Basics

Osceola High School

Pharmacy Technician - Healthcare

Southwest Medical Academy

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Amber Ramos