Amber Ramsey
Carlisle,PA
Summary
Committed HR Leader with 15 years experiences and a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Consultant
UPMC
Carlisle, PA
05.2022 - Current
- Engaged in consultative partnerships with business leaders to effectively address and resolve issues
- Facilitated effective communication of expectations with business, operational, and HR partners to foster a unified and collaborative HR environment
- Supported departmental compliance with credentials by providing comprehensive reports
- Provided support to leaders in addressing employee relations issues while promoting adherence to UPMC policy and core values.
- Prepared reports on various employee relations issues including grievances, disciplinary actions, terminations, and other personnel matters.
- Analyzed workforce trends, turnover rates, and hiring practices to provide valuable insights for staffing levels and recruitment strategies.
- Provided guidance to managers regarding effective team management.
- Ensured compliance with company policy while investigating complaints of discrimination or harassment.
HR Manager
Metro Logistics
Carlisle, PA
07.2016 - 03.2022
- Developed and maintained partnerships with facility management to enhance relationships, implement HR policies and procedures, and oversee internal communication.
- Developed a participatory workforce, involving employees in decision-making for their job function, department, and facility to boost morale among teammates through effective employee relations practices.
- Designed and implemented facility's employee file system, attendance policy, and announcement board for enhanced organization and communication.
- Cultivated facility values and ethics, aligning with “Our Way” principles at all levels of the organization.
- Implemented effective strategies to improve staffing quality and tenure through recruiting, selection, and orientation processes.
- Crafted targeted job postings that successfully engaged qualified candidates within the desired salary range
- Effectively optimized the temporary staffing process through the implementation and management of a Master Vendor Program in place of various independent vendors.
- Managed pre-employment screening procedures like background investigation, reference verification, and drug screening. Oversaw orientation for new employees.
- Managed company benefit programs such as 401(k), FMLA, and workers compensation claims and benefits.
- Collaborated with managers to establish skill assessments for evaluating employee performance according to set standards
- Contributed to enhanced employee performance by creating personalized Individual Development Plans to support career growth and personal advancement.
- Ensured all training programs met organizational standards
- Conduct thorough investigations into HR related issues and devise effective resolutions for implementation of planned outcomes.
- Delivered day-to-day guidance and support to maintain adherence to all company policies and state/federal regulations.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Facilitated and processed payroll using ADP and Kronos.
- Coordinated workers' compensation insurance and managed claims.
HR Coordinator
CEVA Logistics
Carlisle, PA
04.2014 - 07.2016
- Supported recruitment and staffing functions in a station facility and provided core customer service and administrative support to clients and employees with general human resources, benefits, employment and payroll questions
- Processed and tracked job requisitions including entering requisitions into the recruiting system and tracking candidates
- Coordinated and scheduled employment interviews for exempt and non-exempt candidates
- Facilitated job offers and managed the distribution of new hire packages.
- Review, verify and process new hire paperwork for accuracy and completeness, coordinating and verifying benefit enrollment details for candidates.
- Supported the introduction and integration of newly hired staff
- Managed vendor relationships with employment agencies to ensure quality candidates and timely service
- Prepared termination paperwork and ensured timely processing. Implemented streamlined procedures for termination paperwork. Ensured accuracy and completeness of processed termination documentation.
- Oversaw efficient timecard processing and diligently recorded hours in the payroll system, simultaneously monitoring and managing employee time off requests
- Assisted with the administration and processing of workers comp claims, including maintaining EEO logs and facilitating timely report processing
- Tracked HR Key Performance Indicators, including employee turnover rate, and generated reports for distribution to managers.
Onsite Account Manager
Staffmark/CEVA Logistics
Carlisle, PA
07.2013 - 04.2014
- Evaluated and implemented best practices for recruitment of potential candidates to enhance company database.
- Managed the evaluation process for applicants by conducting interviews, individual assessments, and reviewing assessment results and references.
- Assessed applicant qualifications and selected individuals to receive job offers
- Evaluated temporary employees to select the most qualified individuals for Staffmark's customers, concurrently assessing the needs and abilities of the employees
- Managed communication flow and relationships between employees and customers, while monitoring attendance and assessing the performance of temporary workers.
- Exercised discretion while advising and disciplining employees concerning performance, attendance, and accuracy
- Implemented monthly Attendance awards and incentives for employees.
- Approved timesheets for payroll using kronos system.
- Handled employee payroll processing accurately and efficiently.
Coordinator II Facilities Assigner
CenturyLink
Carlisle, PA
07.2009 - 12.2012
- Programmed phone lines and DSL lines for customer convenience.
- Supported technicians by offering guidance and troubleshooting solutions over the phone
- Installed, changed, disconnected, and restored services for customers in multiple states.
- Utilized more than 20 different computer programs for streamlining operations.
- Provided technical support to staff members regarding software applications and hardware systems.
Customer Service/ Human Resources Rep
Links2Care
Carlisle, PA
04.2005 - 06.2009
- Oversaw nurse recruitment and selection at Carlisle office.
- Implemented efficient and effective recruitment strategies to expand the company’s candidate pool
- Organized and facilitated candidate recruitment job fairs
- Supported the nursing staff in ensuring they held up-to-date credentials
- Managed scheduling for over 30 homecare clients and coordinated appointments for 10 nursing facilities
- Intermediated communications between employees and healthcare customers
- Monitored staff attendance and performance.
- Created and implemented employee onboarding processes, including new hire paperwork, orientation materials, and training programs.
- Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
Education
Bachelors - Business Administration with a Concentration in Human Resources
Southern New Hampshire University
Manchester, NH06-2025
High School Diploma -
Carlisle Area High School
Carlisle, PA06-1999
Skills
- Employee Relations
- Internal Communications
- HRIS Systems
- Employee engagement
- Career Development
- Payroll Management
- Coaching and Mentoring
- Employee Retention
- HR policies and procedures
- Employee Investigations
- Procedure Compliance
Certification
- Strategic HR Business Partner (sHRBP) certification
Timeline
HR Consultant
UPMC
05.2022 - Current
HR Manager
Metro Logistics
07.2016 - 03.2022
HR Coordinator
CEVA Logistics
04.2014 - 07.2016
Onsite Account Manager
Staffmark/CEVA Logistics
07.2013 - 04.2014
Coordinator II Facilities Assigner
CenturyLink
07.2009 - 12.2012
Customer Service/ Human Resources Rep
Links2Care
04.2005 - 06.2009
Bachelors - Business Administration with a Concentration in Human Resources
Southern New Hampshire University
High School Diploma -
Carlisle Area High School