Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Authorization
Personal Information
Timeline
Generic

Amber Ravenell

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Director Operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Office Assistant

Copart, Inc
09.2018 - Current
  • Managing office operations, supporting executive teams
  • Excellent organizational abilities to manage multiple tasks and deadlines
  • Strong leadership skills to manage and motivate a team
  • Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
  • Manage office budget handling confidential information with discretion
  • Address problems and requests by transmitting information or providing solutions
  • Manage office supplies inventory and place orders as necessary
  • Prioritize calls according to urgency and importance
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles, and requirements
  • Enter data in the computer system and maintain logs and records of calls, activities, and other information
  • Tech-savvy
  • Fast typing with experience in data entry
  • Knowledge of procedures and guidelines for emergency situations
  • Supervising administrative staff, including training, scheduling, and performance evaluations.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.

Claim Specialist II

Aflac
12.2016 - 01.2018
  • Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
  • Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
  • Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
  • Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
  • Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.

Receptionist

Nationwide Mutual Insurance Company
03.2016 - 07.2017
  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email inquiries
  • Taking minutes
  • Diary management and arranging appointments, booking meeting rooms and conference facilities
  • Data entry (sales figures, property listings, etc.)
  • General office management such as ordering stationary
  • Maintain polite and professional communication via phone, e-mail, and mail
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Interacted with customers by phone, email, or in-person to provide information.

Retention Specialist

Time Warner Cable
05.2014 - 02.2016
  • Responsibilities include retaining customers with revenue and same levels of service
  • Taking more than 25 calls per day
  • Handling inbound disconnects/downgrades
  • Skillfully retaining customers through building a customer relationship
  • Save and resell the value of products
  • Probe and identify customer needs
  • Processes orders
  • Prepares correspondence and fulfills needs of existing customers that are at risk of canceling services or orders
  • Addresses complaints with the goal of increasing satisfaction and securing renewals or saves
  • Identify customer problems, needs, and concerns
  • Overcome objections
  • Ensure that all calls are handled in a timely and efficient manner
  • Diffuse irate customers
  • Listening skills
  • Customer service
  • Management over new hire employees.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

Director of Business Development

Moore Properties Inc
09.2011 - 02.2014
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Education

Bachelor's degree - Business Administration

Western Governors University
Utah Labor Center Condominium, UT
06.2026

High School Diploma - Business Administration And Management

K12 Virtual Charter School
Columbia, SC
01.2019

Skills

  • Team Management
  • Employee Management
  • Financial Management
  • Operations Management
  • Project Management
  • Scheduling appointments
  • Invoice Processing
  • Report Preparation
  • Strategic Planning
  • Verbal and written communication
  • Empathy Development
  • Self-reflection

Accomplishments

  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of 10-20 people.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • ServSafe
  • First Aid Certification

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Administrative Professional
  • Director of Operations

Timeline

Administrative Office Assistant

Copart, Inc
09.2018 - Current

Claim Specialist II

Aflac
12.2016 - 01.2018

Receptionist

Nationwide Mutual Insurance Company
03.2016 - 07.2017

Retention Specialist

Time Warner Cable
05.2014 - 02.2016

Director of Business Development

Moore Properties Inc
09.2011 - 02.2014

Bachelor's degree - Business Administration

Western Governors University

High School Diploma - Business Administration And Management

K12 Virtual Charter School

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Amber Ravenell