Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Reed

Vallejo,CA

Summary

Dedicated Area Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

25
25
years of professional experience

Work History

Area Sales Manager

Juice House Co.
Benicia, CA
03.2021 - Current
  • Identified and developed new business opportunities through cold calling, networking, and referrals.
  • Researched potential customers to develop customized sales presentations tailored to their needs.
  • Established relationships with key decision makers in target accounts to drive sales growth.
  • Maintained accurate records of customer interactions, including contact information and purchase history.
  • Developed detailed proposals outlining the value proposition of products and services offered.
  • Conducted product demonstrations and provided technical support for customers throughout the sales process.
  • Participated in trade shows and conferences to promote company's products and services.
  • Provided ongoing training and support to ensure customer satisfaction post-sale.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Organized promotional activities such as special events or discounts campaigns in stores.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Supervised 44 employees, ensuring optimal productivity.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.

Assistant Store Manager

Home Goods
San Ramon, CA
08.2013 - 01.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Organized weekly meetings with department heads to review progress on key objectives.

Assistant Store Manager

Walmart
Fairfield, CA
07.2012 - 07.2013
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Consumables Team Leader

Target
Napa, CA
06.2009 - 06.2012
  • Oversees day-to-day and long term execution of food team and department; including opening department after remodel and through Assortment Optimization Test.
  • Develop partnerships and communicated with vendors to increase sales by buying and building merchandise displays.
  • Certification by The National Registry of Food Safety Professionals as a safety a food safety manager. Lead and pass walks with outside food state compliance companies.
  • Maintained accurate records of stock levels, ordering additional supplies as needed.
  • Analyzed data related to business performance metrics in order to identify areas for improvement within the consumables team.
  • Reviewed invoices from suppliers prior to payment processing, ensuring accuracy of goods received versus orders placed.
  • Negotiated contracts with third party vendors for supply of raw materials at competitive prices.
  • Identified unique ways to display store merchandise, increasing sales during peak times like holidays and back-to-school shopping.
  • Executed planogram resets to keep store up to date with desired corporate strategies.

Assistant Store Manager and Department Manager

Walmart
, CA
07.1999 - 09.2007
  • Managed multiple departments inventory and shrinkage. Conducted daily tours of departments to ensure they are stocked, clean and organized. Analyzed and evaluated sales performance reports and create action plans to drive sales.
  • Support and encourage employees through open-door policy. Create a positive and engaging environment by listening to concerns and execution of company polices.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Negotiated contracts with suppliers for materials used by the Department at competitive rates.

Education

High School Diploma -

King City High School
King City, CA
01-1999

General Studies

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Customer Engagement
  • Territory Management
  • Product Training
  • Product Demonstrations
  • Business Relationships
  • Vendor Management
  • Sales Expertise
  • Controlling Costs
  • Team Development
  • Marketing and Promotions
  • Hiring and Training
  • Staff Scheduling
  • Upselling and Cross Selling
  • Attention to Detail

References

References available upon request.

Timeline

Area Sales Manager

Juice House Co.
03.2021 - Current

Assistant Store Manager

Home Goods
08.2013 - 01.2016

Assistant Store Manager

Walmart
07.2012 - 07.2013

Consumables Team Leader

Target
06.2009 - 06.2012

Assistant Store Manager and Department Manager

Walmart
07.1999 - 09.2007

High School Diploma -

King City High School

General Studies

Santa Rosa Junior College

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Amber Reed