Amber Reed

As a Licensed Insurance Sales Agent I help steer my clients to the most premier medicare options available to them. I conduct A thorough needs analysis, certifying proper eligibility, validate their election period and provide a pre-enrollment presentation. In this career I understand my client is leaning on my professional understanding of this heavily regulated industry and its my job to find a policy that is suited to meet the bulk of their medical needs.

• Analyzed customer needs to provide customized insurance solutions.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
• Conducted annual reviews of existing policies to update information.
• Upsold additional products and services after identifying customer needs and requirements.
• Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective territory management.
• Utilized CRM software to effectively track client interactions, manage leads, and maintain accurate records of sales activities.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

As a Enrollment Specialist I led beneficiaries thru A arduous and complex application process resulting in the submission of products such as MAPD, MA, PDP and Supplemental Plans. I analyzed consumers data to certify the accuracy of eligibility, election periods and personal information. Educated beneficiaries on policies and procedures specifically navigating carriers SOB and EOC terms and conditions. Additionally, providing beneficiaries with resources for their perspective state.

• Utilized exceptional interpersonal skills to establish rapport with prospective clients from diverse backgrounds, ultimately increasing enrollment opportunities
• Acted as team lead developing enrollment strategies resulting in higher conversion rates and overall growth.
• Calculated premiums and established payment methods when appropriate.
• Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.

As a production worker I assembled the vehicle or component part using this materials and tools provided in a predefined order and process. Certain aspects of the job required the selection, manipulation and attachment of parts into the vehicle or component using power or hand tools, hoists or other equipment and machinery. learned and followed safety rules and procedures.

• Observed differences in details, when inspecting parts or work performed. Checking fo defects or quality issues.
• Managed inventory of parts and components.
• Contributed to overall team success by meeting daily production targets consistently.
• Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
• Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.

As a Leveraged Serviced Representative in the Business Department I was responsible for business sales and support within A high-paced environment. I consulted with business customers recommending a variety of AT&T products and services to meet their needs. Worked across multiple online systems handling customer complaints, discrepancies,request and inquires over the phone or in person. Made arrangements for Installation, removal of change to telephone service or equipment. Worked to meet revenue goals, service commitments and other deadlines.

• Met customer call guidelines for service levels, handle time and productivity.
• Developed strong relationships with customers through active listening and tailored solutions.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Facilitated successful conflict resolution between clients and company, fostering stronger relationships and increased trust.
• Leveraged extensive product knowledge to offer personalized recommendations based on individual client needs, generating repeat business.