Amber Reed
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Life Enrichment Director
Cherrelyn Healthcare Center
12.2023 - Current
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Assessed individual needs of residents regularly to ensure appropriate support was provided in terms of physical, emotional, mental health care services.
- Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
- Conducted quarterly evaluations of existing programs and made necessary adjustments based on data-driven insights gathered during these assessments.
Receptionist
Cherrelyn Healthcare Center
02.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
Sundance Sensations
05.2021 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Customer Service Representative
Farmer's Insurance
12.2017 - 01.2020
- Exceed team goals and collaborate with staff members to implement customer service initiatives.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Answer customer questions about services, help find the best policies and promoted key items.
- Kept front lobby area clean and organized for efficient service.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Deliver prompt service to prioritize customer needs.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Assist call-in customers with questions and orders.
Barista
Starbucks
02.2015 - 10.2017
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Clean counters, machines, utensils and seating areas daily.
- Control line and crowd with quick, efficient service.
- Learn every menu preparation and numerous off-label drinks to meet all customer needs.
- Train new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO05.2012
Skills
- Complaint resolution
- Report preparation
- Sales expertise
- Inbound and Outbound Calling
- Creative problem solving
- Good listening skills
- Effective collaboration and interaction
- Documentation
- Activity Planning
- Recruiting and Hiring
Timeline
Life Enrichment Director
Cherrelyn Healthcare Center
12.2023 - Current
Receptionist
Cherrelyn Healthcare Center
02.2023 - 12.2023
Store Manager
Sundance Sensations
05.2021 - 02.2023
Customer Service Representative
Farmer's Insurance
12.2017 - 01.2020
Barista
Starbucks
02.2015 - 10.2017
High School Diploma -
Bear Creek High School
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