Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Hi, I’m
Amber Reed
Roanoke,VA
Summary
Overview
4
years of professional experience
1
Certification
Work History
Boddie-Noell Enterprises, Inc. (Hardee's)Roanoke, VA
Shift Manager
05.2025 - Current
Job overview
- Managed inventory levels and conducted regular stock checks to prevent shortage
- Supervised daily operations and ensured smooth workflow in fast-paced environment.
Berkshire Health & Rehabilitation CenterVinton, VA
Dietary Aide/Cook
02.2024 - 10.2024
Job overview
- Prepared nutritious meals following dietary guidelines and residents preferences.
- Maintained cleanliness and organization in kitchen and food storage areas
- Assisted in menu planning to meet dietary requirements of residents
Tropical Smoothie CafeRoanoke, VA
Shift Manager
04.2022 - 01.2024
Job overview
- Supervised daily operations and ensured smooth workflow in fast-paced environment.
- Trained staff on menu items, customer service, and operational procedures
Education
Penn FosterScottsdale, AZ
Medical Billing & Coding
University Overview
Penn Foster Career SchoolScranton, PA
Basic academic from High school diploma
University Overview
Skills
- Team building
- Math
- Organizational skills
- Retail sales
- Payment processing
- Safety Compliance
- Microsoft Word
- Basic math
- Process improvement
- Patient monitoring
- Phone inquiries
- Google Sheets
- Google Docs
- Clear language communication
- Pet care
- Materials management
- Writing skills
- Care plans
- Buffing
- Problem-solving
- Front desk
- Medical office experience
- Direct support
- Decision making
- Recreational therapy
- Carpet cleaning
- Multitasking
- Conflict management
- Staff motivation
- Administrative experience
- Computer skills
- HIPAA
- Compliance
- Effective communication
- Recovery peer support
- EMR/EHR
- Computer literacy
- Cash management
- Sales management
- Service scheduling
- Patient service
- Individual consumer customer service
- Office experience
- Medical billing
- Sound judgment
- Google Calendar
- Basic life support
- Patient interaction
- Skilled nursing facility experience
- Self development
- Professionalism
- Geriatrics
- Residential cleaning
- Store management
- Retail management
- Mentoring and coaching
- Insurance verification
- Sanitation
- Van driving
- Teamwork
- Phone etiquette
- Office management
- Attention to detail
- Data entry
- Processing cash transactions
- Memory care
- Medical terminology
- Customer service
- Shipping & receiving
- Cleaning
- Dog handling
- Accurate money handling
- Communication skills
- Adoption
- Moving
- Phone answering
- Phone reception
- Call center experience
- Microsoft Excel
- Merchandising
- Training
- Detailing
- Time management
- Maintaining patient confidentiality
- Technical Proficiency
- Typing
- Opening and closing procedures
- POS
- Staff scheduling
- Dementia care
- Senior care
- Caregiving
- Sales
- Word processing
- Microsoft Office
- Computer operation
- Medical receptionist
- Outdoor work
Certification
Driver's License, Driving Licence
Languages
Languages
EnglishTimeline
Shift Manager
Boddie-Noell Enterprises, Inc. (Hardee's)
05.2025 - Current
Dietary Aide/Cook
Berkshire Health & Rehabilitation Center
02.2024 - 10.2024
Shift Manager
Tropical Smoothie Cafe
04.2022 - 01.2024
Penn Foster
Medical Billing & Coding
12/2025
Penn Foster Career School
Basic academic from High school diploma