Amber Reid
Summary
Enthusiastic and professional. Experienced administrative assistant and PCT with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Provide superior customer service to all patients. Performed various administrative duties including data entry and document preparation. Diligent Office Worker with multifaceted administrative abilities and proficiency in Software. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Generalist
MedRite Urgent Care
12.2023 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Supported employee growth by providing constructive feedback during performance evaluations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
PCT/ Phlebotomist
HUMC
12.2022 - 03.2023
- Draw blood daily, EKG performed, Performing CPR, Assisting patients if needed, Vital signs
Patient Care Technician/ Administrative Assistant
Interfaith Hospital
04.2022 - 09.2022
- Organize and schedule appointments, Plan meetings and take detailed minutes, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, Blood drawn Daily, Cleaning and bathing patients, Vital signs, Emergency room with critical patients, Provided ambulation assistance, wheelchair to bed transfers, bed positioning and Hoyer lifting, Relayed and charted requested information such as patient moods, vital signs, meal consumption, and liquid intake, and daily BM and urine amounts, Recreational activities, such as assisting with a walk outdoors or delivering reading material to patients, Experienced in turning of bedridden patients, Experienced in administering medications as directed, Inserts/Discontinue foley catheter, Perform EKG, assisting aging adults with positioning/ambulating and performs phlebotomy procedures as directed, Also experienced in providing colostomy care, She is adhering to OSHA, National Patient Safety goals, Board of Health, and hospital standards and requirements and also consistently respect the patients right to confidentiality according to HIPAA guidelines.
Patient care technician
HUMC
10.2021 - 03.2022
- Assisting trauma patients, Blood drawn, Vital signs, EKG performed, Support medical staff in the provision of immediate care for heart attack and burn victim patients, Communicated with the medical care support team in order to effectively provide initial support
Patient Care Technician/ Administrative Assistant
Horizon Juvenile Centre
04.2020 - 07.2021
- Organize and schedule appointments, Plan meetings and take detailed minutes, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, Covid Testing, Performing Temperature checks, Taking Vital signs
Patient Care Technician/ Administrative Assistant
Mount Sinai
06.2017 - 02.2020
- Organize and schedule appointments, Plan meetings and take detailed minutes, Write and distribute email, correspondence memos, letters, faxes and forms, Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, One to one with patient's that are close watch, Assisting with adequate nutrition and fluid intake, Clean and sanitize patient's area
Medical assistant/ Phlebotomist
Tribeca Pediatrics
05.2018 - 08.2018
- Perform data entry for each patient, Heels and finger pricks, Plugging in diagnostics for patient's hemoglobin and lead, Collected specimen's info, Laboratory send outs, stat labs
Home Health Aide
Arch care
02.2017 - 08.2017
- Escort patients to appointments, Receive and reported vital information pertinent to patient care, Prepared patient rooms prior to arrivals
Brand Ambassador
American Airlines
09.2015 - 03.2016
- Managed busy reception area and kept track of all appointments, Filled out guest's paperwork in a prompt and correct manner, Organized and filed paperwork in a structured format
Intern
Jacobi Hospital
07.2013 - 01.2015
- Answered and transfer incoming calls throughout the department, Organized the ambulatory inpatient and elective patients in chronological order, Handled all the clerical duties of the office, greeting and welcoming patients
Education
High school diploma - English
Harlem Renaissence High School
New York, NY08.2011
Skills
- CPR
- Schedule Appointments
- Time Mangement
- Front Desk
- Medical Records
- EKG
- CNA
- Patient Care
- Time Management
- Hospital Experience
- Medical Terminology
- Phlebotomy
- Vital Signs
- Venipuncture
- Communication skills
- Time management
Certification
- Customer Services, 05/15, Bronx, NY
- Certified Home Health Aide, 09/16
- National certification EKG Technician / Phlebotomist
- BLS Certified
Timeline
Generalist
MedRite Urgent Care
12.2023 - Current
PCT/ Phlebotomist
HUMC
12.2022 - 03.2023
Patient Care Technician/ Administrative Assistant
Interfaith Hospital
04.2022 - 09.2022
Patient care technician
HUMC
10.2021 - 03.2022
Patient Care Technician/ Administrative Assistant
Horizon Juvenile Centre
04.2020 - 07.2021
Medical assistant/ Phlebotomist
Tribeca Pediatrics
05.2018 - 08.2018
Patient Care Technician/ Administrative Assistant
Mount Sinai
06.2017 - 02.2020
Home Health Aide
Arch care
02.2017 - 08.2017
Brand Ambassador
American Airlines
09.2015 - 03.2016
Intern
Jacobi Hospital
07.2013 - 01.2015
High school diploma - English
Harlem Renaissence High School