Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Rendon

Bennington,OK

Summary

>Dedicated professional with extensive experience in compassionate caregiving at Elara Caring, excelling in patient care and vital signs monitoring. Proven ability to enhance client satisfaction through effective communication and empathy. Skilled in maintaining a safe environment and managing care plans, ensuring optimal wellbeing for clients.

>Highly efficient Remote Technical Support/ Customer Service Representative with experience in troubleshooting technical issues and providing remote support. Demonstrated ability to resolve complex problems and ensure user satisfaction. Proven skills in communication and problem-solving, essential for delivering prompt and effective technical assistance.

>Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

>Professional technician with strong expertise in leading maintenance teams and ensuring optimal facility operations. Proven ability to diagnose, repair, and maintain complex systems while ensuring safety compliance. Effective collaborator and problem-solver, adaptable to evolving demands and focused on delivering high-quality results. Skilled in troubleshooting, preventive maintenance, and team leadership, embodying reliability and results-driven approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Care Aide

Elara Caring
02.2025 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Shift Supervisor

KFC
09.2021 - 05.2022
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Shift Supervisor

APEX Brands KFC
08.2016 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Lead Maintenance Technician

Vineyards @The Ranch
11.2018 - 12.2019
  • Supervised technicians and assigned responsibilities.
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Kept grounds clean and maintained landscaping by removing debris, watering and mowing.

Make Ready Technician

Vineyards @ The Ranch
11.2016 - 11.2018
  • Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
  • Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
  • Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
  • Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
  • Completed various plumbing, electrical, and carpentry tasks as needed to address diverse maintenance needs within the community.
  • Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.
  • Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
  • Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
  • Reduced downtime between tenants by quickly preparing vacant units for new occupants.

REMOTE/Tech Support/Customer Service Representative

TeleVista
10.2015 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Team Member /Cashier

APEX Brands KFC
09.2012 - 08.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Lancaster High School
Lancaster, Texas
05-2012

Skills

  • Compassionate caregiving
  • Patient care
  • Vital signs monitoring
  • Grooming assistance
  • Ambulation
  • Care plan management
  • Fall prevention
  • Patient awareness
  • Toileting assistance
  • Personal hygiene
  • Medication and appointment reminders
  • Ambulation assistance
  • Ambulation and mobility assistance
  • Housekeeping tasks
  • First aid and safety
  • Meal preparation
  • Foodservice techniques
  • Safe food-handling techniques
  • Remote support
  • Technical support
  • Internet Connectivity Assistance
  • Customer service
  • Active listening
  • Call center operations
  • Microsoft Office
  • Microsoft PowerPoint
  • Customer satisfaction
  • Customer support
  • Data entry
  • Empathy display
  • Sales and upselling
  • Time management
  • Multitasking and organization
  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented

Certification

SERVSAFE Certification

Food Safety Certification

TABC

ABLE


Timeline

Personal Care Aide

Elara Caring
02.2025 - Current

Shift Supervisor

KFC
09.2021 - 05.2022

Lead Maintenance Technician

Vineyards @The Ranch
11.2018 - 12.2019

Make Ready Technician

Vineyards @ The Ranch
11.2016 - 11.2018

Shift Supervisor

APEX Brands KFC
08.2016 - 08.2021

REMOTE/Tech Support/Customer Service Representative

TeleVista
10.2015 - 09.2016

Team Member /Cashier

APEX Brands KFC
09.2012 - 08.2016

Lancaster High School

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Amber Rendon