Amber Renner
Frazeysburg,OH
Summary
Dynamic sales associate with proven expertise at Lowes, excelling in customer engagement and relationship building. Recognized for enhancing workflow efficiency and achieving high customer satisfaction scores through exceptional service and effective problem-solving. Skilled in inventory control and training, fostering a collaborative team environment to drive sales success. Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
Work History
Assistant Teacher
Montessori Community School
Newark, OH
01.2019 - 10.2023
- Supported lead teacher in implementing Montessori curriculum and lesson plans.
- Assisted in maintaining a positive and engaging classroom environment for students.
- Facilitated small group activities to enhance student learning and collaboration.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Organized classroom materials and resources, promoting efficient learning spaces.
- Communicated effectively with parents regarding student behavior and development.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
Sales Associate
Lowes
Zanesville, OH
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on customer service protocols and operational procedures.
- Conducted inventory checks to ensure stock availability and minimize discrepancies.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Implemented promotional strategies that increased product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Brista
Kroger
Heath, OH
06.2018 - 11.2018
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated espresso machines and brewing equipment with attention to detail for optimal results.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
- Managed inventory levels, ensuring adequate supplies of coffee beans and ingredients available for service.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
High School Diploma -
Mideast Community
Zanesville, OH05-2017
Skills
Service oriented
Retail merchandising expertise
Retail loss prevention
Merchandising
Customer engagement
Friendly and outgoing
Fraud detection
Product promotions
Product recommendations
Merchandise display
Inventory control
Sales training
Payment processing
Cleaning techniques
Sales expertise
Store opening and closing
Stocking and receiving
Cash register operation
Outgoing personality
Relationship building
Excellent people skills
Multi-tasking strength
Problem-solving skills
Time management
Teamwork and collaboration
- Customer assistance
- Professional appearance
- Store cleaning
- Sales floor replenishment
- Teamwork
Timeline
Sales Associate
Lowes
10.2023 - Current
Assistant Teacher
Montessori Community School
01.2019 - 10.2023
Brista
Kroger
06.2018 - 11.2018
High School Diploma -
Mideast Community