Amber Revels
Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Studio Monitor
Oklahoma State University
08.2022 - 05.2023
- Operated and maintained machinery and equipment to manage functionality and performance.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Regularly communicated with management to provide feedback and updates.
- Maintained tidy and organized environment to comply with cleanliness standards.
Museum Associate
OSU Museum Of Art
05.2022 - 12.2022
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 30 people on scheduled tours.
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
- Operated handheld radio to maintain communication with other gallery personnel.
- Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
- Networked at creative events to identify new talent and artistic works in local areas.
- Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff, and welcoming guests.
- Collaborated with other museum associates to provide a comprehensive and enjoyable experience.
Student Film Producer
Shocker Studios
05.2021 - 08.2021
- Led daily production meetings and weekly production calls.
- Coordinated with talent relations department to facilitate execution and payment of talent contracts.
- Assisted clients and creative teams in script writing and set design.
- Oversaw day-to-day operations for production company specializing in creating videos for webcasting, commercials and special events.
- Coordinated with clients to define project specifications, vision, scope and budget.
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Created production schedules for every step of video production.
Dog Daycare Attendant
Camp Bow Wow
03.2017 - 05.2017
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Assisted with development of animal behavior modification plans.
- Reset procedure rooms between appointments and disinfected equipment.
Consumer Recovery Specialist
Oklahoma Department Of Mental Health And Substance
10.2016 - 02.2017
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Tracked client participation in treatment services to identify attendance issues.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Shift Supervisor
The Fox
05.2015 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Checked ID cards and verified bar guests were of legal age.
- Handled cash accurately and prepared nightly deposits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Scheduled bands, singers and musicians for live music nights.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Applied security, safety and loss prevention strategies during shifts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed bar opening and closing procedures.
Manager
Suger's Night Club
11.2014 - 05.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Recruited, hired, and trained to develop high-performing staff.
- Planned, organized, and coordinated special events and celebrations.
- Implemented policies and procedures to improve club operations and standards.
- Increased staff performance and engagement via motivational leadership.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
Entertainer
Suger's Night Club
01.2012 - 11.2014
- Adapted to various performance styles to suit diverse audiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Remained in costume for extended periods for maximum performance effect.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Engaged with audiences to create memorable experiences at live performances.
- Used social media to promote events and build audience.
- Collaborated with other entertainers to create engaging acts.
- Implemented creative techniques to create unique performances.
- Utilized improvisation techniques to enhance shows.
- Created choreography for individual and group performances.
- Developed show concepts and themes to engage audience members.
- Received coaching to refine skills and abilities.
- Danced, sang, and encouraged guest participation through playful antics and engagement.
Bartender
The Fox
04.2009 - 01.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Restaurant Team Member
Megaburger
04.2006 - 08.2010
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Inbound Call Center Agent
SYKES
05.2006 - 08.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Followed standard operating procedures when handling customer problems and complaints.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Bachelor of Arts - Studio Arts
Oklahoma State University
Stillwater, OK05.2026
Bachelor of Arts - Film And Video Production
Wichita State University
Wichita, KSAssociate of Arts - Social Sciences: Behavioral Science
Northern Oklahoma College
Tonkawa, OK12.2020
Skills
- Critical Thinking
- Schedule Creation
- Professional Development
- Manage Auditions
- Calm and Professional Under Pressure
- Email Etiquette
- Inbound Calls
- Customer Service
- Good Conversationalist
- Staff Management
- Cash Handling and Management
- Teamwork and Professionalism
Languages
American Sign Language
Limited Working
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Studio Monitor
Oklahoma State University
08.2022 - 05.2023
Museum Associate
OSU Museum Of Art
05.2022 - 12.2022
Student Film Producer
Shocker Studios
05.2021 - 08.2021
Dog Daycare Attendant
Camp Bow Wow
03.2017 - 05.2017
Consumer Recovery Specialist
Oklahoma Department Of Mental Health And Substance
10.2016 - 02.2017
Shift Supervisor
The Fox
05.2015 - 08.2016
Manager
Suger's Night Club
11.2014 - 05.2015
Entertainer
Suger's Night Club
01.2012 - 11.2014
Bartender
The Fox
04.2009 - 01.2012
Inbound Call Center Agent
SYKES
05.2006 - 08.2007
Restaurant Team Member
Megaburger
04.2006 - 08.2010
Bachelor of Arts - Studio Arts
Oklahoma State University
Bachelor of Arts - Film And Video Production
Wichita State University
Associate of Arts - Social Sciences: Behavioral Science
Northern Oklahoma College