Amber Reyes
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Success On The Spectrum
12.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
General Merchandised Expert
Target
02.2022 - 11.2023
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Facilitated efficient customer transactions at registers while prioritizing accuracy in handling cash payments and processing returns.
- Achieved high levels of productivity by rotating products regularly according to seasonality or demand changes.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
Youth Leader
YMCA
08.2021 - 12.2021
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
Customer Service Representative
Best Buy
02.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Merchandise Manager
Party City
05.2018 - 01.2019
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Reviewed customer feedback to identify trends and improve product selection.
Education
Bachelor of Arts - Human Development and Family Studies
University of Houston
05.2024
Associate of Arts - Social Work
Austin Community College
12.2021
Skills
- Applied Behavior Analysis
- Social Skills Development
- Task Delegation
- Strong Work Ethic
- Time Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- RBT - Registered Behavior Technician
- CPR Certification, American Heart Association
- Certified Early Childhood Intervention, University of Houston - May 2024
Timeline
Registered Behavior Technician
Success On The Spectrum
12.2023 - Current
General Merchandised Expert
Target
02.2022 - 11.2023
Youth Leader
YMCA
08.2021 - 12.2021
Customer Service Representative
Best Buy
02.2019 - 05.2021
Merchandise Manager
Party City
05.2018 - 01.2019
Bachelor of Arts - Human Development and Family Studies
University of Houston
Associate of Arts - Social Work
Austin Community College