Amber Rhett
Oakland,OR
Summary
Focused coach committed to introducing young swimmers who can successfully perform the four competitive strokes as well as dives and turns, but who are new to competitive swimming to lane etiquette, interval training, swim set and training terms, and building their confidence during early experiences at USA Swimming meets.
Committed front-line customer support for Oaklantis Swim Academy, including responding to email inquiries, offering technical support to customers during creation and maintenance of new accounts and swimmers profiles using the organization's customer database platform
Comfortable in startup as well as small company environments, ready to be nimble, teachable, and devoted to creating a positive experience for customers and coworkers alike.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Age Group Swim Team Coach
Oaklantis Swim Academy
08.2018 - Current
- Developed strong relationships with swimmers, fostering a positive and supportive team environment.
- Enhanced swimmer endurance with tailored conditioning programs.
- Helped introduce young swimmers to their first swim team experience
- Led daily practices, ensuring athletes remained focused and motivated throughout the season.
- Collaborated with other coaches to exchange ideas and develop innovative coaching strategies.
- Maintained up-to-date knowledge of competitive swimming trends by attending workshops and conferences regularly.
- Contributed to the development of new swim club policies that prioritized athlete safety and wellbeing.
- Fostered an inclusive atmosphere within the team that celebrated diverse backgrounds and abilities.
- Adapted teaching techniques to different learning styles.
- Mentored and trained new swim instructors on best practices.
Technical & General Customer Support
Oaklantis Swim Academy
08.2018 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Streamlined support processes by creating email templates for quicker response times and improved customer experience.
- Increased first-email resolution rates with thorough troubleshooting and problem-solving skills.
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
- With exceptional attention to detail, identified recurring issues allowing the company to address underlying causes proactively.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Program Manager, Alumni Clubs
Cal Alumni Association
01.2005 - 01.2008
- Provided comprehensive program support to 30 alumni clubs located nationwide.
- Trained Alumni Club leaders to create and maintain their club's websites, including leaders unfamiliar with computers and the internet.
- Authored information packets for distribution to all program stakeholders.
- Edited and maintained online content for the Alumni Club Resource Center, which offered information about the University, its campus, the California Alumni Association (CAA), and leadership training documentation.
- In collaboration with program staff created an information and policy manual providing the ongoing editing and updating of information.
- Crafted and launched a new program structure communications plan (2005) and delivered a presentation outlining the program to the Board of Directors.
Assistant Manager, Membership Services
Cal Alumni Association
01.2003 - 01.2005
- Directed staff activities, conducted training, and oversaw ongoing operational efficiency.
- Encouraged a culture of service excellence ensuring member needs were efficiently addressed.
- Created and edited SOPs (standard operating procedures) for all existing office functions.
- Facilitated communications outlining the benefits of the Alumni Association services to staff, alumni members and the public.
- Authored advertising copy for the alumni website, direct mail initiatives, brochures, and e-newsletters.
- Created content and wrote articles for use in campus publications and press releases.
Education
Bachelor of Arts - Comparative Literature
University of California, Santa Cruz
Santa Cruz, CA06.1994
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06.1994
Skills
- Strong leadership abilities
- Conflict resolution techniques
- Team building expertise
- Continuing Education Commitment
- Age Group Coaching Experience
- File and Record Management
- Extensive Customer Service Experience
- Lifeguard certification
Certification
- USA Swimming Coach Member in good standing
- Red Cross Lifeguard Certification
- Composition Certificate, San Francisco State University
- Copy Editing Certificate, Mediabistro
- Event & Media Planning Certificate, UC Berkeley
Additional Information
In addition to my customer service and technical support experience, I have significant writing and copy editing experience.
Summary:
Mercer Investment Consulting , San Francisco, CA 2011 to 2014
Copy Editor and Administrative Assistant
- Employed writing, editing, and proofreading skills to ensure all outbound client reporting presentations and documentation, were clear, grammatically correct, and audience appropriate
- Reviewed all marketing collateral and RFP responses for accuracy and clarity
- Utilized in-house, Associated Press, and Chicago style guides as necessary to enhance document quality
- Project manager overseeing the final production process per client and Mercer specifications
- Participated in the vetting and interviewing of candidates for open job positions
- Executed diverse research projects utilizing internal database applications
SunPower Corporation , San Jose, CA 2009 to 2011
Copy Editor
- Created, edited and revised PowerPoint presentations designed to train sales representatives
- Developed a series of online training lessons based on the original presentations
JWT Boom , San Francisco, CA 2008 to 2009
Editor/Proofreader
- Edited and proofread various marketing and corporate communications releases including print, direct mail, collateral, and television and radio scripts
- Performed copy editing and proofreading on behalf of an agency produced magazine
- Researched and created reports providing comprehensive market and competitive analyses
Timeline
Age Group Swim Team Coach
Oaklantis Swim Academy
08.2018 - Current
Technical & General Customer Support
Oaklantis Swim Academy
08.2018 - Current
Program Manager, Alumni Clubs
Cal Alumni Association
01.2005 - 01.2008
Assistant Manager, Membership Services
Cal Alumni Association
01.2003 - 01.2005
Bachelor of Arts - Comparative Literature
University of California, Santa Cruz
Bachelor of Arts - Psychology
University of California, Santa Cruz
Similar Profiles
Julius JuslinJulius Juslin
Swim Instructor at American Swim AcademySwim Instructor at American Swim Academy
Charmaine TanCharmaine Tan
Operations Manager at SwimTwins Swim AcademyOperations Manager at SwimTwins Swim Academy
Ava WrightAva Wright
Swim Instructor at Wilmington Swim AcademySwim Instructor at Wilmington Swim Academy
Samuael IrvingSamuael Irving
CDL Class A Driver at White Cap Construction Supply Inc.CDL Class A Driver at White Cap Construction Supply Inc.
Jacob GlodowskiJacob Glodowski
ASCA Certified Open Water Swim Coach at WaterWorld SwimASCA Certified Open Water Swim Coach at WaterWorld Swim