Amber Rhodes
San Antonio,TX
Summary
Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Regular Babysitter
Babysitting Service
03.2021 - 01.2022
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Demonstrated empathy and kindness to display positive character traits.
- Built strong relationships to promote collaborative environment.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
Babysitter
Babysitting Service
03.2020 - 12.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Discovery Point Representative
SeaWorld
03.2017 - 08.2017
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Advanced Call Center Technologies LLC
08.2016 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kennel Attendant
RC Kennels
03.2016 - 05.2016
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Lead
SeaWorld
01.2012 - 11.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Reviewed, implemented and updated company records related to team activities for future reference.
Park Quality
SeaWorld
05.2011 - 12.2011
- Inspected laboratory with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
Education
Elementary School Teaching
Palo Alto College
San Antonio, TX2027
High School Diploma -
Southwest High School
San Antonio, TX06.2014
Skills
- POS Inventory System Operation
- Customer Service and Assistance
- Suggestive Selling
- Sales Floor Replenishment
- Cooperative Attitude
Accomplishments
Valedictorian of class 2014 at Southwest Academy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received consistent positive remarks for quality of care.
- Positively influenced kids with behavior issues, improving family quality of life.
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate and positive reports.
- Cared for 3 children ages 4, 7 and 13.
Timeline
Regular Babysitter
Babysitting Service
03.2021 - 01.2022
Babysitter
Babysitting Service
03.2020 - 12.2021
Discovery Point Representative
SeaWorld
03.2017 - 08.2017
Customer Service Representative
Advanced Call Center Technologies LLC
08.2016 - 11.2016
Kennel Attendant
RC Kennels
03.2016 - 05.2016
Lead
SeaWorld
01.2012 - 11.2015
Park Quality
SeaWorld
05.2011 - 12.2011
Elementary School Teaching
Palo Alto College
High School Diploma -
Southwest High School