Amber Rhudolph
Albert,KS
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Billing Manager/Inventory Manager
Salina Supply Company
Salina, KS
10.2022 - 03.2025
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Worked with customers to develop payment plans and bring accounts current.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Implemented quality control measures for billing, significantly reducing incidence of inaccuracies and customer complaints.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
Certified Medical Assistant
Salina Regional Health Care
08.2022 - 10.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Records Specialist
Clara Barton Hospital
Hoisington, Kansas
08.2018 - 07.2022
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Maintained relationships with medical providers, suppliers, and reporters.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical reports for external parties.
Education
Graduate Certificate -
Cloud County Community College
Concordia, KS09.2006
Skills
- Accounts receivable management
- Accounts Receivable Collections
- Client Payment Coordination
- Invoice Management
- Willing to learn
- Asset control
- Customer service
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Cash handling expertise
- Multitasking
Timeline
Billing Manager/Inventory Manager
Salina Supply Company
10.2022 - 03.2025
Certified Medical Assistant
Salina Regional Health Care
08.2022 - 10.2022
Medical Records Specialist
Clara Barton Hospital
08.2018 - 07.2022
Graduate Certificate -
Cloud County Community College
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