Amber Rice
Alberta,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and hospitality at Regency Inn. Proven ability to enhance guest satisfaction through effective communication and meticulous housekeeping. Skilled in cash handling and time management, consistently delivering exceptional service while maintaining high cleanliness standards. Committed to fostering a positive environment for both guests and team members.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Regency Inn
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone calls and addressed inquiries with professionalism.
- Maintained cleanliness and organization of front desk area.
- Assisted guests with reservation changes and special requests promptly.
- Utilized booking software to manage room availability and pricing accurately.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Processed payments and maintained accurate financial records daily.
- Provided local information and recommendations to enhance guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Housekeeper
Regency Inn
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Managed laundry operations, ensuring timely and efficient processing of linens and towels.
- Assisted in inventory management, tracking supplies and reporting shortages to management.
- Implemented effective cleaning techniques to enhance overall guest satisfaction scores.
- Coordinated with maintenance staff to address repair needs promptly, improving guest experience.
- Developed efficient cleaning schedules to maximize productivity without compromising quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Manager
Sonic
08.2025 - Current
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained staff on operational procedures and safety protocols to enhance team performance.
- Managed inventory levels, ensuring accurate stock counts and timely reordering of supplies.
- Implemented efficient scheduling strategies to optimize labor resources during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Monitored quality control processes to maintain high standards in food preparation and service.
- Conducted regular performance evaluations, providing feedback for employee growth and development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Mcdonalds
03.2025 - 06.2025
- Assisted customers with inquiries, providing accurate information and support.
- Processed orders and returns, maintaining accuracy in transaction handling.
- Prepared and served food items according to safety and quality standards.
- Assisted customers with orders, ensuring a positive dining experience.
- Managed cash register transactions accurately and efficiently during peak hours.
- Restocked inventory and supplies, minimizing disruption in service flow.
- Adapted quickly to changing demands during busy shifts, enhancing overall service speed.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Hospitality services
- Teamwork
- Housekeeping
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Bathroom cleaning
- Positive attitude and enthusiasm
- Cleaning and sanitation
Timeline
Manager
Sonic
08.2025 - Current
Customer Service Representative
Mcdonalds
03.2025 - 06.2025
Front Desk Receptionist
Regency Inn
Housekeeper
Regency Inn