Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Richardson

Duchesne

Summary

Dynamic professional with experience as a Teachers Aide at Duchesne School District, excelling in student engagement and assessments. Proven ability to enhance learning through one-on-one and small group instruction, fostering a positive classroom environment. Strong organizational skills complemented by a commitment to student success and safety.

Overview

9
9
years of professional experience

Work History

Teachers Aide

Duchesne School District
01.2025 - Current
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments and in the lunchroom.
  • Copied, organized and distributed classroom assignments or other paperwork.

Remote Group Reservation Agent

Canyon Transportation
07.2023 - 01.2025
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided customers with information about availability and pricing.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Resolved various issues and discrepancies for customers.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Shipping Clerk/Cashier Assistant

A&W Pharmacy
03.2021 - 07.2023
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Retrieved items for customers and verified prices.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Met customer needs through polite, friendly and attentive service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Associate Banker

Chase Bank
10.2019 - 03.2021
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Balanced teller drawers and ATM cash.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed, and updated accounts for customers.
  • Educated customers on features and benefits of banking products and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Educated customers on online banking and mobile banking applications.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.

Leasing Specialist

Entrada
04.2016 - 10.2019


  • Set appointment times for individuals to tour facilities and see available units.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Education

Kearns High School
Kearns, UT
05-2001

Skills

  • Classroom support
  • Student assessments
  • Classroom supply management
  • Student engagement
  • Positive attitude
  • One-on-one and small group instruction
  • Effective multitasking
  • Data entry skills
  • Telephone reservations
  • Ability to work under pressure
  • Excellent customer services skills
  • Communication Skills
  • Great Organizational Skills

Timeline

Teachers Aide

Duchesne School District
01.2025 - Current

Remote Group Reservation Agent

Canyon Transportation
07.2023 - 01.2025

Shipping Clerk/Cashier Assistant

A&W Pharmacy
03.2021 - 07.2023

Associate Banker

Chase Bank
10.2019 - 03.2021

Leasing Specialist

Entrada
04.2016 - 10.2019

Kearns High School

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