Amber Riddick
Dyersburg,TN
Summary
Dynamic and results-driven professional with extensive experience at McDonalds, adept in office administration and customer service. Excelled in enhancing team performance and streamlining invoice processes, demonstrating proficiency in Microsoft Excel and effective problem-solving. Proven track record of improving operational efficiency and fostering professional relationships, ensuring high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
McDonalds
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Consumer Loan Specialist
Republic Finance
06.2019 - 12.2019
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Compiled documentation necessary to successfully fund over [Number] loans per month.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Shift Manager
McDonalds
08.2009 - 06.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Dyer County High School
Newbern, TN05.2009
Business
Newbern Vo-Tech School
Newbern, TN2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Computer Proficiency
- Filing
- Documentation and Recordkeeping
- Invoice Processing
- Purchase orders organization
Timeline
Administrative Assistant
McDonalds
01.2020 - Current
Consumer Loan Specialist
Republic Finance
06.2019 - 12.2019
Shift Manager
McDonalds
08.2009 - 06.2019
High School Diploma -
Dyer County High School
Business
Newbern Vo-Tech School