Amber Riggs
San Angelo,TX
Summary
Accomplished Product Quality Manager with a proven track record at Long Industries, enhancing product quality through rigorous documentation and training programs. Skilled in statistical analysis and quality control management, I excel in multitasking and effective communication, significantly improving operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Product Quality Manager
Long Industries
03.2023 - Current
- Implemented stringent documentation practices to maintain accurate records and easily track product quality trends over time.
- Recorded, analyzed, and distributed statistical information.
- Determined quality department standards, practices, and procedures.
- Developed and implemented comprehensive training programs for employees to improve overall product quality.
- Reported production malfunctions to managers and production supervisors.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
Secretary
Long Industries
10.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved document management with introduction of new digital archiving system.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Auto Body Estimator
Texas Lonestar Collision
03.2021 - 10.2021
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
Education
High School Diploma -
PAYS High School
San Angelo, TX06-2010
Skills
- Time management proficiency
- Process improvement techniques
- Problem-solving abilities
- Multitasking
- Documentation Control
- Risk Assessment
- Quality Assurance
- Testing Procedures
- Corrective Action Planning
- Train staff
- Communication Skills
- Verbal and written communication
- Organization
- Keyboarding skills
- File systems management
- Accounts receivable and payable
- Administering payroll
- Recordkeeping
- Excel spreadsheets
- Database entry
- Employee timesheet processing
- Word Processing
- Outlook
- PowerPoint
Timeline
Product Quality Manager
Long Industries
03.2023 - Current
Secretary
Long Industries
10.2021 - Current
Auto Body Estimator
Texas Lonestar Collision
03.2021 - 10.2021
High School Diploma -
PAYS High School