AMBER RIGGS
Summary
Accomplished Product Quality Manager with a proven track record at Long Industries, dedicated to enhancing product quality through rigorous documentation and comprehensive training programs. Skilled in statistical analysis and quality control, with strengths in multitasking and communication to drive operational efficiency and customer satisfaction.
Professional with proven expertise in quality assurance and management. Skilled in process optimization, risk assessment, and compliance standards. Strong emphasis on team collaboration and driving results, adaptable to changing needs. Known for analytical thinking, problem-solving abilities, and effective communication within diverse teams.
Overview
4
4
years of professional experience
Work History
Product Quality Manager
Long Industries
03.2023 - Current
- Implement stringent documentation practices to ensure accurate records for monitoring quality trends
- Collect, analyze, and distribute statistical data for quality performance insights
- Establish quality standards, practices, and procedures, elevating departmental benchmarks
- Design and execute comprehensive employee training programs to improve product quality
- Report production issues to managers and supervisors, facilitating swift resolution
- Collaborate with external customers, suppliers, and internal departments to track and resolve quality issues
- Set and track quality department goals and objectives, aligning them with organizational targets
Secretary
Long Industries
10.2021 - Current
- Manage sensitive information with discretion, including personnel files and financial data
- Operate a multi-line phone system and welcome callers with professionalism and courtesy
- Prepare and maintain daily reports, memos, and invoices, ensuring accuracy and compliance
- Schedule appointments and conduct follow-up calls to enhance client relationships
- Develop professional correspondence, including memos, letters, and emails, to ensure timely communication
- Implement a new digital archiving system to improve document management and accessibility
- Oversee office supply inventory, optimizing availability and cost-efficiency
- Support human resources by maintaining records for new hires, terminations, and job classification changes
Auto Body Estimator
Texas Lonestar Collision
03.2021 - 10.2021
- Reduce repair turnaround times by effectively monitoring technician progress and adjusting workloads
- Streamline the estimation process to increase efficiency with industry-specific software
- Identify upselling opportunities to enhance profitability while aligning with customer needs
- Ensure customer satisfaction by delivering accurate and timely auto repair estimates
- Negotiate competitive pricing with local vendors to reduce repair costs for customers
Skills
- Time Management Proficiency
- Process Improvement Techniques
- Problem-Solving Abilities
- Documentation Control
- Risk Assessment
- Quality Assurance
- Testing Procedures
- Corrective Action Planning
- Staff Training
- Communication Skills (Verbal & Written)
- Organization
- File Systems Management
- Accounts Receivable & Payable
- Payroll Administration
- Recordkeeping
- Excel
- Quality control tools
- Quality assurance expertise
- Continuous improvement strategies
Timeline
Product Quality Manager
Long Industries
03.2023 - Current
Secretary
Long Industries
10.2021 - Current
Auto Body Estimator
Texas Lonestar Collision
03.2021 - 10.2021