Amber Ritchey
Fries,VA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Scheduler Advocate
CareXM
Lehi, UT
08.2021 - 01.2022
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes
- And accessing multi-types of medical records software systems
- Assisted organizational efforts by filing, entering data and answering phones
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to patients and medical personnel during each phone communication to ensure accurate information is entered into the systems and submitted to its designated location correctly
- Exceeded Patient and Medical personnel satisfaction by finding creative solutions to problems
- Juggled multiple projects while using multiple software systems at any given time frame to ensure high quality and timely delivery
- Registered patients and scheduled appointments
- Maintained confidentiality of records relating to patients treatment and medical conditions
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Communicated with patients to gather intake data and verify chart information.
Patient Care Advocate
CareXM
Lehi, UT
05.2021 - 08.2021
- Provided excellent service and attention to patients and medical personal via-phone commutation
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout process
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies
- Explained policies, procedures and services to patients
- Maintained knowledge of community services and resources and referred patients to appropriate organizations
- Addressed patients' complaints-head on, investigated concerns and worked with co-workers to devise solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Most importantly is to ensure that documenting and providing accurate patient information and making sure it is delivered to the correct location (Via-phone, Voice mail, or Text message) per medical offices protocol.
Medical Assistant
Fredericksburg Primary Care
Fredericksburg, VA
12.2015 - 01.2016
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- And PT/INR
- Authorization input
- Record requests
- ICD-9 coding experience
- Work well independently
- Database management
- Billing procedures
- Insurance billing
- Insurance Verification
- Medical recordkeeping
- Transcribing
- Multitasking
- Analytical
- Customer service
- Client relations
- Compassionate client care
- Healthcare operations
- Conflict mediation
- Interdepartmental collaboration
- Knowledge of state regulations
- Client documentation
- Behavior redirection
- Insurance practices
- Organizational standards
- Proactive problem solving
- Database coordination
- Computer savvy
- Claims processing
- Appointment Scheduling
- Multi-line Telephone System Operation
- Updating Medical Records
- Pharmacy Relations
- Completing Insurance Forms
- Problem Anticipation and Resolution
- Decision Making
- Insurance Knowledge
- Educating Patients
- Insurance Pre-Certifications
- Obtained information about clients' medical history, drug history, complaints and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing of patients paper medical record charts
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, Foley catheter removal and EKGs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Performed injections of medication or vaccinations that were requested by the physician.
Healthcare Coordinator
Vangent INC
Chester, VA
01.2011 - 01.2014
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Performed clerical duties, such as word processing, data entry, answering phones and filing medical and healthcare coverage documents
- Reviewed outgoing bills for eligibility and accurateness
- Participated in unit-based Quality Assurance Program
- Reviewed documentation for compliance with requirements and accuracy of information
- Created and maintained computerized record management systems to record and process data and generate reports
- Made contact with insurance carriers to discuss their policies and individual patient benefits
- Accurately inputted all patient and insurance information into the company's computer system using [Software]
- Assured the timely verification of insurance benefits prior to patient procedures or appointments
- Verified and created claim Numbers by communicating with various insurance companies
- Maintained a strong knowledge of basic medical terminology to better understand services and procedures
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Verified insurance and communicated coverage to staff and patients
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements
- Accurately verified coverage for the patients with Medicare had complete coverage as well as Gap plans and drug coverage.
Education
Associate of Applied Science - Medical Assistant
ECPI University
Richmond, VA01.2016
High School Diploma -
CARROLL COUNTY HIGH SCHOOL
Hillsville, VA06.2000
Skills
- Relationship building
- Time management
- Active listening
- Strong problem solver
- Training & Development
- Reliable and trustworthy
- Working collaboratively
- Organizational skills
- Collaboration
- Problem resolution
- Insurance knowledge
- Educating patients
- Confidentiality
- Patient scheduling
- Medical billing
- Understands medical procedures
- Charting expertise
- Insurance pre-certifications
- Documentation procedures expert
- Recordkeeping
- Knowledge of multiple medical records/charting software
- Document coordination
- Schedule management
- EHR expertise
Certification
- INVOICING
- CPR & First Aid
- CPR/AED
- CPR/BLS
- EKG
- HIPAA
- Infection Control
- Medical Assistant
Additionalinformation - Authorizedtowork
Authorized to work in the US for any employer.
Languages
English
Full Professional
References
References available upon request.
Timeline
Patient Scheduler Advocate
CareXM
08.2021 - 01.2022
Patient Care Advocate
CareXM
05.2021 - 08.2021
Medical Assistant
Fredericksburg Primary Care
12.2015 - 01.2016
Healthcare Coordinator
Vangent INC
01.2011 - 01.2014
Associate of Applied Science - Medical Assistant
ECPI University
High School Diploma -
CARROLL COUNTY HIGH SCHOOL