Amber Ritchie
Cape Coral,FL
Summary
Patient customer service specialist with proven ability to establish and maintain excellent communication with clients. A focused and positive personality with excellent relationship-building skills. Enhances customer experiences by understanding customer desires and providing expert knowledge of products.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Travelers Insurance
03.2023 - Current
- Responds to customers and agents requests for quotes or changes to existing policies.
- Reviews cancellations and reinstatements and makes appropriate decisions to resolve.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolves service-related complaints and complex calls.
- Ensures current and complete documentation of account notes.
Assistant Manager
Penny’s Coffee Bar
09.2020 - 10.2022
- Delivered legendary customer service in a fast-paced environment and supervised other baristas.
- Engaged with customers to understand customer needs and was always able to deliver excellent service.
- Prepared and organized various daily reports as well as bank deposits.
- Planned seasonal menus to retain customer satisfaction
Server
Big Blue Brewing
10.2019 - 09.2020
- Greeted all guests to the brewery promptly and courteously
- Effectively suggested and upsold craft beer and food specials
- Maintained expert - knowledge of all products with daily alterations
- Worked effectively with minimal supervision.
Administrative Assistant
SeaWinds Realty
05.2019 - 09.2020
- Performed administrative duties such as answering phones, scheduling meetings, and email correspondence.
- Managed and organized contacts and prepared listings for real estate associates
- Drafted executive summaries, emails, and documents with Microsoft Office
- Researched prospective clients via email to identify potential sale opportunities.
Baker/Decorator
The Mocha House
02.2016 - 04.2019
- Decorated regular bakery items according to established bakery standards
- Prepared weekly work schedules for other decorators
- Communicated with customers to design cakes according to the specifications
- Contributed to the overall cleanliness of the department and maintained food safety logs
Education
Associate of Science - Accounting – In Progress
Florida Southwestern State College
Fort Myers, FLHigh School Diploma -
Mariner High School
Cape CoralSkills
- Organization
- MS Office
- Communication
- Phone Etiquette
- Time Management
- Database Management
- Multitasking
- Adaptability
- Office Management
- Complaint resolution
Timeline
Customer Service Representative
Travelers Insurance
03.2023 - Current
Assistant Manager
Penny’s Coffee Bar
09.2020 - 10.2022
Server
Big Blue Brewing
10.2019 - 09.2020
Administrative Assistant
SeaWinds Realty
05.2019 - 09.2020
Baker/Decorator
The Mocha House
02.2016 - 04.2019
Associate of Science - Accounting – In Progress
Florida Southwestern State College
High School Diploma -
Mariner High School