Amber Rizor
Marion,OH
Summary
Dynamic retail professional with extensive experience at Lowe’s, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales through strategic merchandising and effective coaching. Skilled in inventory control and performance evaluations, fostering a collaborative work environment that promotes employee growth and success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Lowe’s
11.2020 - 03.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities...
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Specialty Department Supervisor
Lowe’s
02.2020 - 11.2020
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks..
- Increased sales in the specialty department through effective merchandising and product promotion.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Specialist
Lowe’s
10.2019 - 02.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs..
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns..
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Associate
Lowe’s
03.2016 - 10.2019
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Rural King
01.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Aided in loss prevention efforts by adhering strictly to company policies regarding sales transactions and background check procedures for firearm purchases.
- Maintained a safe and organized store environment, ensuring proper handling of firearms and ammunition.
- Enhanced customer satisfaction by providing knowledgeable assistance in firearm selection and usage.
- Conducted regular inventory checks to maintain accurate records and ensure availability of popular products.
- Ensured compliance with all federal, state, and local laws pertaining to firearm sales by diligently verifying customer identification and completing required paperwork accurately.
- Supported fellow associates during busy periods or staff shortages, demonstrating adaptability within the workplace environment.
Education
High School Diploma -
Lakota
Kansas, OHSkills
- Strategic issue analysis
- Customer service and engagement
- Leadership and team development
- Store opening and closing
- POS systems operations
- Mentoring and coaching
- Performance evaluations
- Retail operations
- Inventory control
- Employee scheduling
Timeline
Assistant Store Manager
Lowe’s
11.2020 - 03.2025
Specialty Department Supervisor
Lowe’s
02.2020 - 11.2020
Sales Specialist
Lowe’s
10.2019 - 02.2020
Customer Service Associate
Lowe’s
03.2016 - 10.2019
Sales Associate
Rural King
01.2014 - 01.2016
High School Diploma -
Lakota
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