Amber Robbins
Lewisville,North Carolina
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Medical Secretary and Medical Coder
Henry W. Burnett, MD
06.2020 - 01.2024
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
Education
No Degree - Forensic Science And Biology
Western Carolina University
Cullowhee, NC05.2026
High School Diploma -
Atkins Academic & Tech High School
Winston-salem, NC06.2023
Skills
- Patient Check-In
- Payment Collection
- Telephone Customer Support
- Conflict Resolution Techniques
- Database Administration
- Critical Thinking Abilities
- Data Verification
- Data Entry
- Insurance Claims Analysis
- Electronic Recordkeeping
Timeline
Medical Secretary and Medical Coder
Henry W. Burnett, MD
06.2020 - 01.2024
No Degree - Forensic Science And Biology
Western Carolina University
High School Diploma -
Atkins Academic & Tech High School
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