Amber Roberson

Received trucks full of orders, then prepare them for delivery through sorting

Used hand-held device to scan and sort packages in a timely manner.

Loaded conveyor belts, and transported and staged deliveries to be picked up by drivers.

• Conducted a wide range of quality control test and analyses to ensure that software met or exceeded specified standards and end-user requirements
• Responsible for tests, methods, and procedures to ensure continuous improvement to software quality assurance and serviceability standards
• Analyzed test results to ensure existing functionality and recommended corrective action
• Adhered to cost/delivery/quality targets established during regression and testing phases
• Ability to read a specification (hardware, software or network) and develop a test case
• Built all ESXi custom images for all VCE platforms, used both internally and externally
• Improved time to market 50% by automating the ESXi image building process
• Prepared VCE System firmware for publishing
• Participated in multiple AGILE scrum teams
• Facilitated Addendum request planning
• Applied basic level technical support expertise to facilitate customer incident and problem resolution
• Worked closely with cross functional team and other technical business units to increase knowledge and resolve customer issues
• Identified and provided resolutions to a diverse range of technical problems
• Developed and implemented resolutions to identify problems, and followed standard practices and procedures
• Monitored of customer cases opened with V/C/E (or VMware, Cisco and EMC) to ensure resolution and proper turnover
• Expected to develop and participate in solutions based Vblock training and problem resolution skills development
• Onboarded newly hired Technical Support Representatives.