Amber Roberts
Jacksonville,FL
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
17
17
years of professional experience
Work History
Medical Assistant
UF Health Shands Hospital
Jacksonville, FL
06.2023 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
CannaMD
Jacksonville, FL
09.2022 - 05.2023
- Organized patient charts before each day's clinic sessions began.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Worked closely with state regulatory agencies to ensure compliance with all applicable laws.
- Participated actively in team meetings discussing strategies for improving customer experience.
- Provided exceptional customer service to cannabis customers, answering questions and addressing concerns.
- Organized and maintained an up-to-date inventory of all cannabis products on display.
Certified Clinical Medical Assistant
UF Health Physicians
Jacksonville, FL
11.2021 - 09.2022
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Communicated effectively with patients to provide a positive experience throughout their visit.
Certified Clinical Medical Assistant
Jax Spine and Pain Center
Jacksonville, FL
02.2021 - 10.2021
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
Certified Clinical Medical Assistant
Pope Paul VI Institute
Omaha, NE
07.2016 - 11.2017
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
Executive Assistant
Moutain View Personal Care Home
Decatur, GA
08.2011 - 03.2012
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained confidential records and files related to executive operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
Truck Driver
Schneider National Inc.
Atlanta, GA
04.2010 - 09.2010
- Worked well with dispatchers to communicate route and schedule changes.
- Recorded expenses and maintained receipts.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed regular inspections and completed vehicle repairs.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Followed regular schedule of pickups for individual customers and groups.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Hooked and unhooked trailers from tractor and converter dollies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Truck Driver
CRST Expedited
Cedar Rapids, IA
01.2010 - 04.2010
- Processed shipment documents neatly and efficiently for each load.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Cashier
Captain D's Seafood
Columbus, GA
02.2008 - 10.2009
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Science - Respiratory Therapy
Concorde Career College
Kansas City, MO09-2025
Associate of Science - Nursing
South College
Knoxville, TN06-2024
High School Diploma -
Shaw High School
Columbus, GA05-2007
Skills
- Patient-focused care
- Patient Flow Management
- Data Entry
- Medical Terminology
- Phlebotomy
- Medical Billing
- Safe Driving
- Route Management
- Document Management
- Safe Driving Practices
- Dependable and reliable
- OTR Driving
References
References available upon request.
Timeline
Medical Assistant
UF Health Shands Hospital
06.2023 - Current
Medical Assistant
CannaMD
09.2022 - 05.2023
Certified Clinical Medical Assistant
UF Health Physicians
11.2021 - 09.2022
Certified Clinical Medical Assistant
Jax Spine and Pain Center
02.2021 - 10.2021
Certified Clinical Medical Assistant
Pope Paul VI Institute
07.2016 - 11.2017
Executive Assistant
Moutain View Personal Care Home
08.2011 - 03.2012
Truck Driver
Schneider National Inc.
04.2010 - 09.2010
Truck Driver
CRST Expedited
01.2010 - 04.2010
Cashier
Captain D's Seafood
02.2008 - 10.2009
Associate of Science - Respiratory Therapy
Concorde Career College
Associate of Science - Nursing
South College
High School Diploma -
Shaw High School