Summary
Overview
Work History
Education
Skills
Volunteer Work
Certification
Timeline
SoftwareEngineer
Amber Roberts

Amber Roberts

Carlsbad,CA

Summary

Dynamic Document Management Specialist with a proven track record at Phenix Salon Suites, excelling in data organization and workflow coordination. Enhanced project efficiency through meticulous document control and established standards, while fostering teamwork and collaboration. Skilled in Smartsheet, I ensure accuracy and timely completion of project tasks, significantly improving operational effectiveness.

Overview

16
16
years of professional experience

Work History

Document Management Specialist

Phenix Salon Suites
02.2021 - Current
  • Created and maintained document control system and update work instructions, procedures and associated databases.
  • Enhance collaboration among team members, ensuring timely completion of project tasks through effective communication and coordination.
  • Reduced lost or misplaced documents by creating a comprehensive naming convention for locations with meticulous record-keeping and tracking systems for all documents.
  • Coordinated document exchange between departments and event partners.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Monitor due dates / deadlines and work to submit all documents on time or early.
  • Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
  • Gathered, reviewed and input contract details and financial reports each day using Smartsheet software.
  • Skilled at working independently and collaboratively in a team environment.

Hair Salon Manager

Sport Clips
05.2009 - 03.2020
  • Set an example of keeping personal performance within company standards including upselling products to meet individual needs.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Handled customer complaints professionally ensuring swift resolutions maintaining client trust and loyalty.
  • Oversaw inventory to ensure adequate stock levels of products and supplies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained cleanliness of salon by adhering to State Board sanitation laws.

College Math Tutor

Palomar College
01.2013 - 12.2014
  • Assisted instructors by providing input on curriculum design based on insights gained from working closely with students who struggled with specific topics or concepts within their courses.
  • Created, instrumented and graded weekly quizzes.
  • Checked homework for completion and students understanding.
  • Facilitated group study session to encourage peer-to-peer learning and reinforce key mathematical concepts.
  • Enhanced student performance by identifying and addressing areas of difficulty in mathematical concepts.
  • Employed creative problem-solving approaches to help students understand complex mathematical concepts more easily.
  • Supported the development of strong study habits among students by sharing personal experiences and proven techniques for academic success.

Education

Associate of Science - Office Administration

Palomar College
San Marcos, CA
05-2026

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Data accuracy and organization
  • Project support
  • Strong analytical skills
  • Skilled in Smartsheet
  • Document review & management
  • Exceptional communication
  • Task prioritization
  • Workflow coordination
  • Interpersonal skills
  • Patience & empathy

Volunteer Work

As a Steward and a contributing writer for Alliance of Hope, a website and forum for suicide loss survivors, I share my personal experiences in a way that supports other loss survivors as they navigate the trauma of losing a loved one to suicide.

Certification

  • Certified Level 1 Math Tutor, Palomar College - 2013
  • Licensed Cosmetologist, CA - 2008
  • Licensed Cosmetologist, FL - 2006
  • Licensed Cosmetologist, AZ - 1992

Timeline

Document Management Specialist

Phenix Salon Suites
02.2021 - Current

College Math Tutor

Palomar College
01.2013 - 12.2014

Hair Salon Manager

Sport Clips
05.2009 - 03.2020

Associate of Science - Office Administration

Palomar College

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