Amber Roberts
Carlsbad,CA
Summary
Dynamic Document Management Specialist with a proven track record at Phenix Salon Suites, excelling in data organization and workflow coordination. Enhanced project efficiency through meticulous document control and established standards, while fostering teamwork and collaboration. Skilled in Smartsheet, I ensure accuracy and timely completion of project tasks, significantly improving operational effectiveness.
Overview
17
17
years of professional experience
Work History
Document Management Specialist
Phenix Salon Suites
02.2021 - Current
- Maintained document control system and updated work instructions, procedures and associated databases.
- Created and implemented corporate documentation standards, numbering conventions and templates.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Established a clear labeling system for both physical and digital files, significantly reducing time spent searching for specific documents or records.
- Managed the distribution of critical project documentation among internal teams and external partners as needed, ensuring all parties were well-informed throughout project lifecycles.
- Enhanced collaboration among team members, ensuring timely completion of projects through effective communication and coordination.
- Streamlined workflow processes for increased efficiency in document management tasks.
- Reduced lost or misplaced documents with meticulous record-keeping and tracking systems.
- Served as the primary point of contact for any concerns or issues related to the organization''s document management system, providing timely resolutions and guidance to maintain optimal functionality.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Gathered, reviewed and input contract details and financial reports each day using Smartsheet software.
Hair Salon Manager
Sport Clips
09.2008 - 03.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Scheduled employees to maintain adequate coverage during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained organization and cleanliness of salon by implementing State Board sanitation laws.
Education
Associate of Science - Office Administration
Palomar College
San Marcos, CA05-2026
Skills
- Document review & Management
- Data organization
- Workflow coordination
- Content management
- Data accuracy
- Skilled in Smartsheet
- Database management
- Project Support
- Teamwork and collaboration
- Written communication
- Task prioritization
- Interpersonal skills
Hobbies
Contributing writer for Alliance of Hope, a website and forum for suicide loss survivors sharing my personal experiences in a way that supports other loss survivors.
Timeline
Document Management Specialist
Phenix Salon Suites
02.2021 - Current
Hair Salon Manager
Sport Clips
09.2008 - 03.2020
Associate of Science - Office Administration
Palomar College
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