Amber Robins
Tempe,AZ
Summary
Experienced office management and administration professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Executive Assistant
McKinsey & Company
Tempe, AZ
09.2022 - Current
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files and updated spreadsheets to support executives and boost team productivity.
- Booked travel arrangements including flights, hotels, ride share/taxi/limo services, conference rooms, and office space.
Enrollment Management Coordinator
Northern Arizona University
Phoenix, AZ
07.2016 - 04.2022
- Provides all student service functions including transition advisement, admission, academic, and financial aid advising for all degrees including all levels of education and programs on all campuses (588 degree/certificate options amongst 27 campuses)
- Hosts and participates in recruitment activities with community college partners and increased development of additional programs, student enrollment, and professor/instructor employment.
- Full lifecycle recruitment processes and onboarding
- Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials to be delivered at recruitment events and individual student meetings
- Develops and maintains academic partnerships with multiple academic units and student service departments, throughout district, to facilitate comprehensive academic support
- Conducts assessments of extended campus programs and analyzes/maintains program data to gauge student’s learning, success, and program effectiveness
- Makes suggestions for program improvements regarding clearer guided pathways and helps in development of new programs to be offered on assigned campuses
- Position on hiring committee evaluating resumes and conducting interviews.
Academic Counselor
University Of Phoenix
Tempe, AZ
05.2015 - 05.2016
- Advised to admissions, academics, degree options, degree requirements, graduation process, and degree progress
- Provided students with accurate, timely, complete and comprehensive information on University policies and practices
- Effectively communicated with, motivated, and counseled students through critical thinking, creativity, and problem solving to ensure positive student experience
- Academic advisement to 60+ students to support their learning, persistence/retention, and degree completion
- Other duties included auditing student schedules for applicability of coursework as well as candidacy for graduation
- Audited transcripts to apply applicable transfer credits to programs and completed course scheduling
- Worked with all military eligible students, to ensure VA benefits are being utilized, scheduling works around military orders or movements
Loan Document Specialist III
Wells Fargo Home Mortgage
Tempe, AZ
07.2013 - 04.2015
- Performed processing, closing and compliance of at least 50 loans per month including refinancing of FHA, conventional, Fannie Mae, Freddie Mac, HARP, and HELOC
Asset Manager
Loan Resolution Corporation
Scottsdale, AZ
09.2011 - 01.2013
- Maintained, updated, and completed federal short sales
- Negotiated short sales, with goal of mitigating loss on behalf of bank and for homeowner
- Maintained or exceeded monthly metric goals of loan closings, typically held between 50-75 loans per month
- Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset
- Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing
University Success Coach
Arizona State University
Tempe, AZ
08.2008 - 05.2011
- Peer mentored 20 or more students per semester on biweekly basis in regards to major selection, academic advisement, tutoring, career planning, and available student services
- Kept detailed records of individual histories, scores and documents
- Helped determine possible vocations and build application documents
- Developed career and education plans based on individual student needs
- Participated in online coaching chat sessions, for students who had individual concerns and wanted immediate response
- Worked with various divisions of college and developed collaborative relationships to promote coaching program and students’ success such as professors, advisors, academic clubs, Residential Life, community assistants, counselors, NAPA, and Health and Wellness
- Head of marketing team designed to recruit students and build partnerships with more than thirty academic clubs on campus
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2011
Master of Arts - Communication
Arizona State University
Tempe, AZCertification in Life Coaching From The -
Academy of Modern Applied Psychology
Fife, Scottland11.2021
Skills
- Team Building
- Recruiting and Interviewing
- Decision Making
- Schedule Coordination
- Verbal and Written Communication
- Project Management
- PeopleSoft, Salesforce, Microsoft Office, Jacks Path, CRM, TAP, AZ Transfer, Workday
- Social Media Platforms: Facebook, LinkedIn, Twitter, YouTube
- Delegation and Work Assignment
- Administration and Operations
- Multitasking and Prioritization
- Advisement and Peer Mentoring
- Higher Education Practices
- Mortgage Processing
Timeline
Executive Assistant
McKinsey & Company
09.2022 - Current
Enrollment Management Coordinator
Northern Arizona University
07.2016 - 04.2022
Academic Counselor
University Of Phoenix
05.2015 - 05.2016
Loan Document Specialist III
Wells Fargo Home Mortgage
07.2013 - 04.2015
Asset Manager
Loan Resolution Corporation
09.2011 - 01.2013
University Success Coach
Arizona State University
08.2008 - 05.2011
Bachelor of Arts - Psychology
Arizona State University
Master of Arts - Communication
Arizona State University
Certification in Life Coaching From The -
Academy of Modern Applied Psychology
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