Amber Robinson
Property Management Professional
Charlotte,NC
Summary
Experienced and dedicated Residential Property Manager successful at raising occupancy rates by securing long-term residents. Offering proven expertise in maintaining cost effective, financially sound property and portfolio operations. Diligent about keeping occupancy high by collaborating with residents and owners to resolve conflicts. Passionate about building outside relationships to gain exposure in the community. Successful at multitasking every day to handle everything from maintenance and capital improvements to property tours and outstanding leadership.
Overview
12
12
years of professional experience
Work History
Property Administrator
FirstKey Homes
Charlotte, NC
01.2021 - Current
- Maintained direct contact with residents and operations personnel to maintain positive relationships and exceed expectations.
- Worked closely with property manager and various departments to meet program delivery goals.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Received customer requests and prepared documents related to processing returns.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
Community Manager
FirstService Residential
Charlotte, NC
04.2020 - 07.2020
- Handled resident complaints promptly and appropriately, scheduling maintenance and other support services as needed.
- Analyzed and evaluated monthly and quarterly financial statements.
- Established strong, professional relationships with Board of Directors and residents by promoting team collaboration and delivering exemplary service.
- Promoted positive company and owner relationships through proactive attention to concerns.
Portfolio Manager
Tricon American Homes
Huntersville, NC
12.2016 - 08.2019
- Managed leasing operations of nearly 1,700+ single family homes in the Charlotte acquiring market.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed goals to achieve and maintain 97% or better rate of occupancy by leveraging market knowledge and successful promotional strategies.
- Monitored effective lease renewal programs to maintain high occupancy rates. Facilitated portfolio performance reviews and implemented new strategies.
Property Management Specialist
Southwood Realty
Gastonia, NC
08.2008 - 12.2016
- Southwood Realty - Floating Property Manager SEPTEMBER 2015 – DECEMBER 2016
Moved to a regional role to assist new lease‐up properties and newly acquired properties. Duties include setting up marketing plans, property management software data, training site‐staff, auditing leases and other items for compliance, and other duties as needed. Additionally, wrote, developed, and published several multi‐media training materials and programs for the company. - Southwood Realty - South Fork Village – Property Manager, MAY 2014 – SEPTEMBER 2015
Managed the successful lease‐up of new mixed‐use apartment community; achieved stability within 9 months from opening, increased rent by 13% during tenure. - Southwood Realty - Village of Ballantyne – Property Manager, OCTOBER 2013 – MAY 2014
Replaced current manager and completed lease‐up of property in 4 months, taking occupancy from 72% to 96%; served as the training property for new leasing professionals. - Southwood Realty - Riverfront Apartment Homes – Property Manager, NOVEMBER 2010 – OCTOBER 2013
Promoted to Property Manager and maintained an average occupancy of over 95% during tenure; assisted 2 other local properties with management duties and leasing. - Southwood Realty - Mills Creek Apartments – Leasing Consultant, NOVEMBER 2008 – NOVEMBER 2010
Worked a leasing and sales professional; maintained a closing ratio of over 40% during tenure, and a resident retention rate of over 80%.
Education
CAM -
National Apartment Association
Charlotte, NC 11.2021 - Current
Skills
ADA Training
undefinedAdditional Information
- Proficient in MRI Property Software, Yardi, CRM systems, Microsoft Office, and Nexus Payables.
- Detail oriented with excellent communication, organizational and problem‐solving skills. Experienced in managing successful lease ups, and newly acquired communities.
- Successful and highly skilled in compliance auditing, training site staff, developing marketing plans, and developing company wide training materials.
- Property Management Education Includes courses in Fair Housing, ADA, leasing, property management, human resource management, and other courses typical for the multifamily industry; attended seminars and classes through the Greater Charlotte Apartment Association; Fair Debt Collection Courses.
Timeline
CAM -
National Apartment Association
11.2021 - Current
Property Administrator
FirstKey Homes
01.2021 - Current
Community Manager
FirstService Residential
04.2020 - 07.2020
Portfolio Manager
Tricon American Homes
12.2016 - 08.2019
Property Management Specialist
Southwood Realty
08.2008 - 12.2016
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