Hi, I’m
Amber Robinson
Kent,WA
Summary
Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public.
Overview
14
years of professional experience
Work History
Salvation ArmyTukwila, WA
Transitional Housing Advocate
08.2019 - 11.2022
Job overview
- Provide case management (goal planning, safety planning, resources, regular home visits)
- Identify barriers to housing to prevent homelessness
- Provide on-going education about domestic violence and sexual assault issues
- Provide advocacy to help victims stay in their home (landlord tenant issues)
- Manage multiple sources of funding through T-housing grant to assist victims
- Managed over 50 plus calls per day increasing retention by 10%
- Developed and implemented programs to engage and empower underserved populations
- Developed and maintained relationships with community organizations and agencies
- Implemented and developed programs to address poverty and inequality
- Developed and maintained accurate records of programs and services
- Developed and implemented strategies to enhance quality of social services
- Monitored and evaluated impact of social services on community
- Improved clients' coping with routine life activities such as food budgeting and rental payments
- Monitored progress towards service plan goals
- Cultivated and maintained relationships with community members to facilitate outreach activities
- Assisted in conducting needs assessments to identify key areas of service needs
- Facilitated outreach activities to build community awareness
- Facilitated communication between clients and other service providers
- Coordinated with local government to provide resources to clients
- Provided support to social service clients in navigating available resources
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Administered and tracked client service payments
- Participated in meetings with stakeholders to discuss program objectives and strategies
- Assisted in developing grant proposals to support social service initiatives
- Spoke with senior citizen groups to expand community engagement and program outreach
- Collaborated with various stakeholders to promote social services
Wounded Warrior ProjectSan Antonio, TX
Mental Health Support Specialist
04.2016 - 08.2019
Job overview
- Behavioral Services.
- Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
- Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments).
- Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques).
- Maintain documentation on each recipient served.
- Serve as good role model to service recipients.
- Maintained caseload of 75 active clients and 50 clients within assessment phase
TiaaHouston, TX
Administrative Assistant
03.2013 - 06.2013
Job overview
- Transcribe Tribal Council Meeting Minutes for Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Developed strategies to streamline and improve office procedures
- Managed department budgets and generated financial reports for management review
- Created and maintained databases to track and record customer data
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Performed research to collect and record industry data
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Established administrative work procedures to track staff's daily tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Transcribed and organized information to assist in preparing speeches and presentations
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Assisted development and implementation of new administrative procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Volunteered to help with special projects of varying degrees of complexity
- Liaised between clients and vendors and maintained effective lines of communication
- Managed filing system, entered data and completed other clerical tasks
Amita HealthLacy Lakeview, TX
Community Liaison
06.2009 - 10.2012
Job overview
- Victims Services Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs.
- Explain program services, requirements and policy, procedures.
- Obtain and track client data though RPMS.
- Provide case management to victims in safe house Provide peer counseling to victims in crisis, safety plans, goal plans
- Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies.
- Provide transportation and supportive services for clients to appointments and provide court advocacy.
- Coordinate and facilitate Healthy Relationship and Women's Empowerment groups.
- Conduct outreach for Domestic Violence Program at various events and make presentations to other social services agencies.
- Gather, prepare and submit monthly and quarterly reports.
- Maintain confidentiality per policy.
- Developed presentations and media to promote community resources and stability programs at seminars and other local events
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
- Developed and implemented training classes to educate team members and community residents
- Engaged clients in health-related activities to enhance overall well-being
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
FleetpridePhoenix, AZ
Elders Support Coordinator
06.2008 - 06.2009
Job overview
- Elders Program.
- Elder Support Partner.
- Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to granting agency.
- Conduct all client intakes and interviews, assess each client on homemaker needs.
- Assist Community Health Personnel with monthly luncheons and other elder related duties.
- Provide transportation to elderly to various appointments.
- Scheduled appointments and meetings for director and 5-member team
Education
Highline Community College, Des Moines. WA
Associate of Science from Psychology
08.2018
Highline Community College, Des Moines, WA
Associate of Arts from General Studies
06.2014
Skills
- Housing Density Studies
- Temporary housing
- Warehousing operations
- Warehousing solutions
- Affordable housing
- Fair housing mandates
- Community advocate
- Fair housing policies
- Fair housing regulations knowledge
- Transitional support
- Affordable housing programs knowledge
- Rehousing
- Housing regulations
Accomplishments
- Facilitated Empowerment through Art classes for survivors
- Facilitated Healthy Relationship classes/Parenting classes
- Increased office organization by developing more efficient data base RPMS
- Coordinated office assistant functions for team of 3 employees
Interests
Serving as a volunteer to help provide assistance with the Sexual Assault Response Team (SART), while also providing support to victims in crisis, document vital information related to assault, and make appropriate referrals available to victims.
Additional Information
- Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.
Skills
Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation
Timeline
Transitional Housing Advocate
Salvation Army
08.2019 - 11.2022
Mental Health Support Specialist
Wounded Warrior Project
04.2016 - 08.2019
Administrative Assistant
Tiaa
03.2013 - 06.2013
Community Liaison
Amita Health
06.2009 - 10.2012
Elders Support Coordinator
Fleetpride
06.2008 - 06.2009
Highline Community College
Associate of Science from Psychology
Highline Community College
Associate of Arts from General Studies
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